Intake Specialist

1 month ago


Columbia, United States Marc Brown Law Firm, LLC Full time
Job DescriptionJob Description

The Marc Brown Law Firm is seeking an Intake Specialist to become a part of our team It is essential that the candidate is able to manage their phone calls and is driven to provide the best possible “Chick-fil-A” quality customer service, while embodying the Firm's core values: Diligence, Service, Personal Connections, and Trailblazing.

Candidate must have superb communication and interpersonal skills, and must truly enjoy talking with potential clients, medical facilities, and health insurance carriers. Candidate will answer and assess incoming potential client calls to determine if they should be signed by the firm or referred to other firms while inputting client contact data into the firm's case management system (FIlevine and LeadDocket). Candidate will also assist paralegals with medical bill verifications and lien reductions.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Communicate with prospective clients by phone and in-person.
  • Ensure that all data is entered into Filevine and LeadDocket correctly.
  • Make follow-up calls to potential clients
  • Communicate with medical facilities and health insurance providers

Competencies:

  • Excellent Telephone Etiquette
  • Communication & Consultation Proficiency (Strong People Skills).
  • Cultural Awareness.
  • Relationship Management.
  • Attention to Detail.
  • Ethical Practice.
  • Familiarity with South Carolina Injury Laws

Qualifications:

  • Previous experience in a law firm, banking, sales, or other related field
  • Strong organizational skills
  • Ability to thrive in a fast-paced environment
  • High School Diploma or GED, some college a plus
  • Excellent writing and communication skills
  • Ability to work in both a team environment and independently
  • Bilingual English/Spanish speaking candidates are preferred but not required
  • A strong interest in community service & involvement is also preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.


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