Benefits Customer Service Representative

3 weeks ago

Des Peres, United States Nextgen information services Full time $20 - $24
Job DescriptionJob Description

Total Reward Specialist (Benefits Customer Service Representative)- Remote Job

4 Month Contract

Rate 24/hr on w2 ( only on w2 tax term )

As a Total Rewards Specialist, your role is to design, implement, and manage comprehensive compensation and benefits programs, ensuring alignment with organizational objectives and contributing to the attraction, retention, and motivation of employees within an organization.

Responsibilities:
• Support leadership by utilizing project management skills
• May lead coordination, preparation, and execution of communication of benefits programs and policies
• Collaborate with other peers and stakeholders to review existing approaches to assessing programs and governance models and participate in the development of new/amended approaches
• Partner across GS, CS, BUHR, and other functions
• Assist with tracking metrics and other reporting requirements
• Evaluate competitive market trends and participate in industry benchmarking studies
• Provide analytical support to the team, complete internal analyses and audits
• Develop HR analytics to manage program performance, analyze trends and drive databased decisions
• Lead coordination of POs, Invoices, Trust LOD and detailed budget tracking in partnership with finance

Qualifications:
• Work with internal stakeholders and 3rd party Service Providers to proactively resolve invoice issues.• A minimum of a bachelor's degree is required
• A minimum of 6 years professional hands-on experience is required
• Experience in the Finance, Procurement or HR functions is required
• Experience managing vendor and/or project budgets is required
• Strong analytical skills required
• Must have the ability to define and measure plan performance metrics to identify opportunities for improvements and savings
• Strong experience with Excel required
• Facilitation and project management experience (e.g., project plans, status reports, communication plans, risk management plans, milestones, deliverable charts) is required
• Strong leadership skills- ability to independently handle the day-to-day assigned tasks, initiatives and projects that arise
• Good presentation and communication skills are required
• Experience using PowerPoint required
• Influence, negotiation, and consultative skills are required **Please use the below description**
Candidates are taking calls and/or answering and their family regarding U.S. and Health and Welfare benefits questions including medical (consumer driven/high deductible plans), dental, vision, spending accounts including H.S.A, wellness program, life insurance and disability. Canadian open enrollment will also occur later in the year. Questions range from enrollment system access, plan structure, rate information, and U.S. wellness screening info. Provide answers to inquiries, including calls, and email navigation of internal systems for explanation of plans data entry.

Skills: Required:
Strong computer skills are required, including MS Word/Excel/Outlook, Microsoft Edge, Windows Explorer, Sharepoint, and Internal Software
Comfortable learning new information within a short period of time.
Strong service resolution skills
Ability to work well in a fast-paced, team-oriented environment
Candidates should be comfortable taking high-volume phone calls through use of a headset, via a cue system.

Preferred:
Software/Skills preferred: Service/call center background with high service focus
Experience with PeopleSoft, Microsoft programs including Word, Excel and Outlook. Call management tracking system and multiple vendor sites used as well.
Previous call center experience preferred, but not required
Benefits experience also preferred, but not required.
Strong written communication skills

HS Diploma required, Bachelors degree preferred

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