Customer Service Representative

3 weeks ago


Des Moines, United States Bunzlcareers Full time

Job Category : Telesales & Customer Service Requisition Number : CUSTO017367 Apply now Posted: August 20, 2024 Full-Time Locations Showing 1 location Revco - Black Stallion, a Bunzl company, is a leading manufacturer of PPE to the welding, industrial, oil & gas, and electrical utility markets. We pride ourselves on our unique, innovative products and high level of customer service that our customers have come to expect. We are looking for a dedicated individual to join our Customer Service team. The Customer Service Representative works in a fast-paced, customer-focused team environment and is responsible for several customer-oriented tasks. The Customer Service Representative will answer customer inquiries via phone and email and successfully process orders in Sage 100. Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future. At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude. Responsibilities: Process order entry of incoming purchase orders via email, phone, E-Fax, EDI & web orders. Ensure orders are processed accurately and in a timely manner. Receive inbound calls and emails from customers, assist with product pricing, availability, order status, tracking, and product information. Make outbound customer calls with questions regarding discrepancies on customer's purchase order(s). Collect data for Return Merchandise Authorization (RMA). Communicate with other departments to resolve customers inquiries. Review backorder reports to ensure orders are shipped in a timely manner. Other duties as assigned. Requirements: High school diploma or equivalent. 2-3 years of customer service experience. Proficiency in Outlook, Word, and Excel. Sage 100 and EDI experience is a plus. Ability to work in a team environment. Positive and professional attitude. Excellent verbal and written communication skills. Strong organizational and time management skills with the ability to multi-task. Ability to work efficiently with minimal supervision. Revco CA salary range: $18.00 - $20.50 per hour based on experience, education, and geographic location. So, what are you waiting for? A new career awaits you with endless opportunities. Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law. #J-18808-Ljbffr



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