IT Helpdesk Support Specialist

3 weeks ago


San Jose, United States MindForce Inc Full time
Job DescriptionJob Description

 

As an Helpdesk Support Specialist, you will be responsible for providing all aspects of end-user systems administration and support including incident resolution, request fulfillment, problem-solving, root-cause analysis, and systems configuration. This role also requires you to be on-site at our San Jose office M-F with some flexibility for Remote work on Friday


For immediate consideration please share  below information along with your resume

Full Name :
Hourly Rate on C2C or 1099:
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Current Location:
Relocation : Y/N
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Responsibilities:
 
Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
Operating, troubleshooting, and resolving issues with the Windows 10/11 operating system.
Coordinates across multiple departments/vendors to provide support.
Interacts with the customer when responding to technical questions or requests for information.
Maintains regular attendance.
Support and maintain Teams and Zoom video conferencing platforms running on Polycom hardware.
Create technical documentation and knowledge base articles.
Contributing to IT-related projects as required, supporting the broader objectives of the organization.
Other duties as assigned by management
 
Qualifications:
Proven 2-3 years of experience on the helpdesk or desktop support role
Experience working with Microsoft 365 and AD .
Working knowledge of Window 10 operating system, imaging & deployment.
Working knowledge of video conferencing technology (Teams, Zoom) to provide support in conference rooms.
Expert knowledge and troubleshooting related to Win 10/11 OS.
Working knowledge of ServiceNow or other similar ticketing tool preferred.
Strong knowledge of helpdesk and IT Service Management operational best practices, including knowledge documentation, incident escalations, change management, and effective communications.
Ability to manage and prioritize tasks in a fast-paced environment
Ability to work independently and be a “self-starter”
Strong written and verbal communication skills and the ability to work with multiple groups

 

 



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