Helpdesk Analyst

3 weeks ago

San Antonio, United States Mindlance Full time
Helpdesk Analyst
Duration: 12 months (possible extension or conversion)

Location: HYBRID W/ ONSITE REQUIREMENT - 2/3 days onsite
  • San Antonio, TX 78245

This is our standard GIDA support role. Need resources with helpdesk support background, ticketing systems, light Active Directory
09:30AM-18:00PM CST M thru F , potential on call support during off hours

Qualifications :
  • Technical proficiencies with applications/systems as we support hundreds of applications on multiple platforms.
  • Basic Understanding of Information Security.
  • Good Time Management Skills.
  • Proficiency with Microsoft Office tools and software
  • Consistently demonstrates clear and concise written and verbal communication
  • Proven analytical skills

Responsibilities :
  • Coordinate with own team to fulfill requests
  • Work closely with other groups within the business and throughout
  • ssist with providing core customer service support for targeted applications and system
  • Utilize Microsoft applications for creating and maintaining basic files

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