![Syntech Group](https://media.trabajo.org/img/noimg.jpg)
IT Helpdesk Technician Level 2
3 months ago
The Help Desk Technician will provide excellent customer service by supporting a wide range of technical and network solutions. Serving as a point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues.
This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship.
Highly driven individual who is willing to take on tasks of all levels of difficulty
A point of contact for customers via telephone, email or remote session to provide technical support of hardware, systems, sub-systems and/or applications.
Assists with navigating around application menus, may be required to remote into customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
Strong organizational skills and the ability to multi-task.
Ability to organize and prioritize needs and requests
Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
Escalates complex problems in a timely manner to the next level of support when appropriate.
Qualifications
Minimum of three years of experience in a Help Desk environment supporting computer software and hardware, preferably in an MSP
Associate degree in a computer-related field of study or equivalent experience.
Must possess or currently working towards CompTIA A+
Knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Understanding of Active Directory to unlock and reset passwords.
Proficient with O365 licensing and management
Proficient with troubleshooting all Windows Operating systems.
Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook),
Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
Ability to communicate clearly and professionally, both verbally and in writing.
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
Positive and Professional demeanor
-
Helpdesk Support Technician
6 days ago
Rancho Cordova, California, United States Turning Point Community Programs Full timeJob OverviewPOSITION SUMMARYUnder the supervision of the IT Operations Manager, the role is dedicated to delivering initial remote technical support and assistance concerning computer systems, hardware, and software via various communication channels including phone, email, and remote desktop services. This position is essential in addressing inquiries,...
-
Information Technology Helpdesk Technician
2 months ago
Rancho Cordova, United States Turning Point Community Programs Full timeJob DescriptionJob DescriptionGENERAL PURPOSEUnder the general supervision of the IT Operations Manager, this position is responsible for providing first-line remote technical assistance and support related to computer systems, hardware, or software over phone, email, remote desktop services, and IT Helpdesk system. Responds to queries, runs diagnostic...
-
Rancho Cucamonga, United States Steelscape Full timeJob DescriptionJob DescriptionCompany DescriptionSteelscape, LLC is a national supplier of metallic-coated and pre-painted steel. Aimed at servicing the construction industry, Steelscape’s products can be used for a wide range of applications from metal buildings to architectural roofing to decking and framing. Steelscape’s facilities, located in...
-
Behavior Technician
4 days ago
Rancho Cucamonga, United States Love 2 Learn Consulting LLC Full time*JOB DESCRIPTION:*Serving the community for over 15 years, Love 2 Learn is a clinician owned, award winning agency. We provide Early Intervention, ABA, Speech and Occupational Therapy for families and individuals, from birth through adulthood. Through mentorship and education our career path allows you to go from novice to expert. Our team focuses on...
-
Behavior Technician
4 days ago
Rancho Cucamonga, United States Love 2 Learn Consulting LLC Full time*JOB DESCRIPTION:*Serving the community for over 15 years, Love 2 Learn is a clinician owned, award winning agency. We provide Early Intervention, ABA, Speech and Occupational Therapy for families and individuals, from birth through adulthood. Through mentorship and education our career path allows you to go from novice to expert. Our team focuses on...
-
Level 2 Technician
2 weeks ago
Rio Rancho, United States eXcell Full timeAt eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!We are currently in search of a Level 2 Technician to join us in a corporate environment located onsite in Rio Rancho, NM with one of our largest and most well-known...
-
Level 2 Technician
3 weeks ago
Rio Rancho, United States eXcell Full timeAt eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!We are currently in search of a Level 2 Technician to join us in a corporate environment located onsite in Rio Rancho, NM with one of our largest and most well-known...
-
IT Support Technician
6 days ago
Rancho Cucamonga, California, United States Infinite Commerce Full timeJob OverviewAt Infinite Commerce, we are dedicated to enhancing the lives of families globally through the creation of exceptional products and brands. Our mission is to simplify life, transforming houses into homes, and celebrating every moment, whether significant or subtle.As a prominent supplier of consumer goods for leading online platforms such as...
-
HVAC Service Technician
1 month ago
Rancho Cordova, United States Solace Enterprises, Inc. Full timeJob DescriptionJob DescriptionSalary: $35 - $40 per hour DOESolace Enterprises is a rapidly growing, family-first, full-service commercial mechanical contractor operating throughout Northern California. We are looking for experienced technicians to join our Service department. Technicians will conduct maintenance and repairs on heating and air conditioning...
-
Customer Service Representative
3 months ago
Rancho Cucamonga, United States Quantilus Full timeJob Description Established SaaS company needs a Level 3 Customer Service Representative to be the last line of escalation in Customer Service before the technical issue goes to the development team. Will train and support L1/L2 CSRs, update knowledgebase and help system, help lead client product implementations, load data into new customer databases using...
-
Senior Field Technician
2 months ago
Rancho Cucamonga, United States Golden State Communications Full timeJob DescriptionJob DescriptionJoin our team as a Service Field Technician and build a rewarding career in a growing field.Golden State Communications is currently seeking a Senior Field Technician. Technician will be responsible for optimizing, maintaining, troubleshooting, and repairing analog and digital Two-Way Radios and other wireless communication...
-
IT Support Technician
5 days ago
Rancho Cucamonga, California, United States Infinite Commerce Full timeJob OverviewAt Infinite Commerce, we are dedicated to enhancing the lives of families globally through the creation of exceptional products and brands. Our mission is to simplify life, transform houses into homes, and celebrate every moment, whether large or small.As a premier supplier of consumer goods for leading online platforms such as Amazon, Target,...
-
IT Support Technician
15 hours ago
Rancho Cucamonga, California, United States Infinite Commerce Full timeJob OverviewAt Infinite Commerce, we are dedicated to enhancing the lives of families globally through the creation of exceptional products and brands. Our mission revolves around developing innovative solutions that simplify daily tasks, transforming houses into homes, and celebrating every significant moment.As a premier supplier of consumer goods for...
-
Commercial HVAC Service Technician
5 days ago
Rancho Cucamonga, United States Gulfstream SP Full timeJob Title: Commercial HVAC Service Technician Location: Rancho Cucamonga, CA We are a premier provider of commercial heating, ventilation, and air conditioning (HVAC) services in Rancho Cucamonga, California. We are committed to delivering robust HVAC solutions to a variety of commercial clients, fostering comfortable and efficient environments for...
-
X-Ray Technician
1 month ago
Rancho Cucamonga, United States Arrowhead Orthopaedics Full timeJob DescriptionJob DescriptionDescription:JOB DESCRIPTION TITLE: Limited X-ray Technician It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing...
-
Automotive Tire
2 months ago
Rancho Cucamonga, United States Major Tire Retailer Full timeJob DescriptionJob DescriptionTire & Lube Technician/ General Service TechnicianEmployment type: Full-timeGrowing Tire and Automotive Service Company is seeking an experienced Tire Installer/Entry Level Technician. Immediate openings available.The ideal candidate will have:* Experience in mounting, dismounting, balancing Passenger and Light Truck tires,...
-
Automotive Tire
3 months ago
Rancho Cucamonga, United States Major Tire Retailer Full timeJob DescriptionJob DescriptionTire & Lube Technician/ General Service TechnicianEmployment type: Full-timeGrowing Tire and Automotive Service Company is seeking an experienced Tire Installer/Entry Level Technician. Immediate openings available.The ideal candidate will have:* Experience in mounting, dismounting, balancing Passenger and Light Truck tires,...
-
Lead Communications Technician
6 days ago
Rancho Cucamonga, California, United States Golden State Communications Full timeJoin the Team at Golden State CommunicationsWe are seeking a committed Lead Communications Technician to enhance our workforce and support the advancement of our organization.Position Overview:Enhance, sustain, diagnose, and fix both analog and digital Two-Way Radio systems along with various wireless communication technologies.Set up, uphold, and deliver...
-
Senior Field Service Technician
15 hours ago
Rancho Cucamonga, California, United States Golden State Communications Full timeWelcome to Golden State CommunicationsWe are seeking a dedicated Service Field Technician to contribute to the growth of our company.About the Role:Optimize, maintain, troubleshoot, and repair analog and digital Two-Way Radios and other wireless communication systemsInstall, maintain, and provide technical support for various 2-way radio infrastructuresWork...
-
Restoration Contents Technician
2 months ago
Rancho Cucamonga, United States Cut N Dry Restoration Full timeCut N Dry Restoration in Rancho Cucamonga, CA is looking to hire a full-time Restoration Contents Technician - Inventory Packer. Do you take pride in your work and give every day your all? Are you looking for a manual labor position with room for career growth? Do you want to join a successful company that invests in its employees and treats them well? If...