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Customer Service Representative

3 months ago

City of Industry, United States Brio Water Technology, Inc Full time
Job DescriptionJob Description

rio Water Technology is the North America’s largest and fastest growing distributors of water filtration products. Our product lines extend across all water categories from energy efficient home filtration solutions to durable, reusable Geo sports bottles to some of the most advanced commercial grade filtration systems on the market today. New to our portfolio are two new home appliance brands on mission to create design forward small home appliances that apply the same values that have made us so successful in the water industry. It is Brio Water Technology’s mission to provide sustainable, environmentally friendly products that reduce the carbon footprint in the most simple and efficient way for our consumers.

Brio Water Technology, Inc. is growing and seeking an experienced Call Center Customer Service Representative. The ideal candidate will thrive in a fast-paced environment, is highly organized, enjoys customer interactions, and has the skills to assist and collaborate with the customers to provide an awesome client experience. Organization, collaboration, customer first mentality, sense of urgency and team mindset are the most important ingredients for this position.

Responsibilities:

  • Respond to all customer inquiries including but not limited to product details, product availability, and transactions
  • Provide product support to customers who have questions on the use of our products.
  • Process claims as needed.
  • Other tasks as needed to continue to make our customers satisfied.

Qualifications:

  • Strong communication skills
  • Outgoing personality
  • Basic computer skills, including Excel, Word, Outlook
  • Excellent Organization skills
  • Ability to think one step ahead and prioritize urgent tasks
  • High school diploma
  • Must be detail oriented with great follow up skills
  • Positive work ethic and attitude
  • Ability to prioritize tasks, and work independently
  • 2 or more years experience in a call center