Pharmaceuticals LMS Training Specialist
4 weeks ago
Position Title: Pharmaceuticals LMS Training Specialist
Location: Remote
Contract: 1 year - Based on performance and business needs
Description/Comment:
Job Summary:
Join Allergan Data Labs' mission to transform the Allergan Aesthetics beauty business at AbbVie, one of the largest pharmaceutical companies globally. We're seeking a seasoned Pharmaceuticals LMS Training Specialist to enhance our Technical Product Support team.
Responsibilities:
- Focus primarily on training Contact Center Trainers on Allē platform features
- Develop talk tracks, knowledge articles, and instructional videos for contact center agents
- Serve as subject matter expert for Allē products and various user groups
- Conduct training sessions and workshops via in-person, virtual, and asynchronous delivery
- Design technical training programs to meet organizational needs, including objective setting and feedback mechanisms
- Collaborate with cross-functional teams to gather knowledge and create training resources
- Evaluate and update training programs for accuracy and effectiveness
- Maintain and update internal and customer-facing knowledge base articles
Qualifications:
- Proven experience as a technical trainer, corporate training specialist, or related position
- Experience in designing technical course content and utilizing modern training tools and techniques, including LMS
- Outstanding communication skills and comfort with public speaking
- Excellent organizational and time-management abilities
- Ability to learn and adapt to new technologies and processes
- Experience with support ticket management systems and messaging tools
- Proven ability in managing end-to-end documentation creation processes
Core Values:
- Be Humble
- Work Transparently
- Take Ownership
- Learn More
- Show Gratitude
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