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Account representative
2 months ago
Job Title: Account Representative
Location: Atlanta, GA 30328 - Hybrid Role
Duration: 06 Months (Extension/Conversion will be based on performance)
Pay Rate: ($21-$22) hourly
***There is a high possibility this role will need to be in the office 3 day per week or every two weeks beginning in October***
Job Description:
- This role is focused on high-volume, single-product transactions with 90% of shipments via trucks and 10% or less via rail and export.
- The Fiber Coordinator schedules pickups weekly as per allocations provided by the sales team. This position serves as the first point of contact for suppliers and customers to satisfy their needs and expectations in a manner that builds strong business rapport customer trust and confidence and liaisons between the sales team, suppliers, customers, logistics, and accounting, providing overall customer service and support to all capabilities.
- Receive and process routine supplier and customer orders, inquiries, and/or concerns regarding shipments of recyclable materials.
- Manage weekly allocations for recyclable commodities, schedule, and monitor movement with logistics and customers to ensure timely pickups and deliveries.
- Works with the supply team to ensure proper mill inventories are maintained.
- Adapt to changing market conditions which can result in changes to load schedules.
- Manage quality and safety exceptions with a sense of urgency upon notification to minimize cost. Ensure accurate and timely payments to suppliers and invoices to customers, and maintain documentation in the Cie Trade system.
- Respond to inquiries timely, and review discrepancies and research data, as necessary.
- Maintain account profile data of supplier and customer contact information, scheduling requirements, commodities, and any other pertinent account information in Book of Business notes and update as changes occur.
- Responsible for meeting weekly metrics set by management to ensure all loads are being maintained and managed accordingly.
