Patient Scheduling Coordinator

3 weeks ago

Princeton, United States Black Owl Recruiting Full time
Job DescriptionJob Description

Job Title: Scheduling Coordinator

Hours: Monday through Friday

Who we are:

We are a group of dedicated individuals whose goal is to provide care that is tailored to meet the specific needs of first responders, educators, county, municipal, and administrative workers. Through the Save My Life Program, frontline workers receive comprehensive and extensive testing so they can be at their healthiest when they are serving our communities. By using our program, essential workers and their families can have peace of mind by limiting the occupational risks to only those mentioned in the job description.

Job Summary: Our Medical Scheduler is responsible for efficiently coordinating appointments, maintaining accurate records, and ensuring a positive experience for our patients. They will also need to be knowledgeable on the various medical services that our program offers and have the ability to communicate that information to our patients.

Essential Functions (Duties/Responsibilities)

  • Interact with patients to schedule appointments, provide necessary information, and address inquiries.
  • Educate patients on pre-appointment requirements, such as fasting or specific preparations, etc.
  • Maintain accurate and up-to-date records of patient appointments, cancellations, and reschedules.
  • Proficiently use medical scheduling software and electronic health record (EHR) systems.
  • Answer or respond to telephone calls promptly to establish or confirm appointments
  • Using scheduling strategies and tools to keep up with patient volume in nationwide clinics.
  • Sending EOD Reports with all essential feedback from call logs
  • Participate in regular meetings to discuss scheduling challenges and implement improvements to processes.
  • Adhere to healthcare facility policies, procedures, and regulatory guidelines related to scheduling and patient information management.
  • Collaborate with leadership and other supervisors to address cross-functional issues and improve overall workflow.
  • Address and resolve scheduling conflicts, patient concerns, and any issues related to the scheduling process.
  • Analyze data to identify trends, areas for improvement, and opportunities to enhance efficiency
  • Other duties as assigned

Knowledge Skills and Abilities:

  • Strong interpersonal and communication skills.
  • Creative thinking and problem-solving abilities.
  • Ability to work collaboratively in a team and independently
  • Persistence and resilience in handling rejection and overcoming objections.
  • Knowledge of the product or service being offered and the industry.
  • Self-motivated and driven

Education/ Experience

  • Previous experience in medical scheduling, administrative support, or a related field within the last year.
  • Familiarity with medical terminology and scheduling procedures.
  • Proficiency in using scheduling software and EHR systems

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