Customer Service Representative

2 weeks ago

Centennial, United States Aviation Medicine Advisory Service Full time
Job DescriptionJob Description

Job description

Aviation Medicine Advisory Service (AMAS), formerly known as Virtual Flight Surgeons, is a physician-based professional consulting firm that provides aeromedical advice and Federal Aviation Administration (FAA) medical certification assistance to pilots and air traffic controllers.

Job description

Customer Service/Administrative Support
Aviation Medicine Advisory Service - Centennial, CO

Work Hours: 7:15 am to 4:15 pm MT, Monday – Friday

Work Location: AMAS office, 15530 E Broncos Parkway, Centennial, CO 80112

Aviation Medicine Advisory Service (AMAS), formerly known as Virtual Flight Surgeons, is a physician-based professional consulting firm that provides aeromedical advice and Federal Aviation Administration (FAA) medical certification assistance to pilots and air traffic controllers. We provide services through a telephone and internet-based practice for a national client base. This is a full-time, hourly non-exempt position in an office setting.

We are looking for an energetic administrative professional to join our Client Services Team This is a customer service position working closely with our clinical staff to provide assistance to pilots and air traffic controllers seeking FAA medical certification assistance. This position also requires strong administrative skills in order to support the Business Services team with Seminar planning and execution, and other business office tasks and projects.

Company Website: You can find more information about our services and our team at www.AviationMedicine.com

Key Responsibilities:

  • Provide call center support and manage centralized email to communicate with our client population
  • Process and document credit card charges for client inquiries
  • Document all client encounters (calls, emails, documents, data, etc.) in client management software following established data security and privacy guidelines
  • Ability to scan and upload large volumes of medical records and documentation into case management software
  • Coordinates with pilots to request information and documents or provide status updates on behalf of the assigned physician
  • Prepares and sends FAA case submissions via overnight carrier or electronically through FAA portal
  • Tracks FAA case submissions through determination, updating status in internal tracking sheet and keeps client and assigned physician updated
  • Manages Special Issuance Authorization (SIA) renewal program, ensuring renewal notifications are sent in a timely manner
  • Interacts with clients, physician offices, disability and insurance carriers, and other outside agencies as needed
  • Coordinates travel schedules and travel itineraries for subset of clients
  • Creates and delivers base attendance reports on a monthly basis to client and union leadership
  • Assists with planning and onsite support for education seminar and training events as requested
  • Provides administrative support to the Business Services team as requested, assisting with trouble ticket management for IT and phones, and other ongoing tasks or projects

Qualifications:

  • High School diploma or equivalent/GED
  • 3 years previous customer service answering high volume incoming calls/small call center
  • 3 years previous administrative support in an office setting
  • Experience in Microsoft Office Suite including ability to learn case management software in Access database
  • Experience in Salesforce a plus – company is transitioning from Access case management software to Salesforce Health Cloud
  • Exceptional customer service focus with ability to demonstrate caring and empathy in a professional and business-friendly manner in all internal and external encounters
  • Strong verbal and written communication skills
  • Strong organizational skills with high attention to detail and accuracy
  • Ability to easily switch focus and stay flexible in a high volume environment
  • Team player with the ability to work independently
  • Desire to continue to learn and grow in our small business environment

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement

Schedule:

  • Monday through Friday 7:15 to 4:15
  • Overtime as required.

Experience:

  • Customer service: 3 years (Required)
  • Office: 3 years (Preferred)

 

 

 

 

 

 

 

Company DescriptionAviation Medicine Advisory Service (AMAS), formerly known as Virtual Flight Surgeons, is a growing small business located in Centennial, Colorado. AMAS is a professional consulting firm that provides aeromedical advice and Federal Aviation Administration (FAA) medical certification assistance to pilots and air traffic controllers. Visit our website at www.aviationmedicine.comCompany DescriptionAviation Medicine Advisory Service (AMAS), formerly known as Virtual Flight Surgeons, is a growing small business located in Centennial, Colorado. AMAS is a professional consulting firm that provides aeromedical advice and Federal Aviation Administration (FAA) medical certification assistance to pilots and air traffic controllers. Visit our website at www.aviationmedicine.com

  • Customer Service Representative

    1 week ago

    Centennial, United States VORTEX INDUSTRIES, LLC. Full time

    Job DescriptionJob DescriptionDescription:Vortex Industries, the leading provider of high quality door installation, repair, and replacement, is looking to hire a confident Customer Service Representative to join our team. Due to our continued expansion and growth we are seeking an energetic, customer focused candidate who has excellent communication skills...

  • Customer Service Representative

    4 days ago

    Centennial, United States Vortex Industries Full time

    Description Vortex Industries, the leading provider of high quality door installation, repair, and replacement, is looking to hire a confident Customer Service Representative to join our team. Due to our continued expansion and growth we are seeking an energetic, customer focused candidate who has excellent communication skills and comprehensive customer...

  • Customer Service Representative

    6 days ago

    Centennial, United States Vortex Industries LLC Full time

    DescriptionVortex Industries, the leading provider of high quality door installation, repair, and replacement, is looking to hire a confident Customer Service Representative to join our team. Due to our continued expansion and growth we are seeking an energetic, customer focused candidate who has excellent communication skills and comprehensive customer...

  • Customer Service Representative

    6 days ago

    Centennial, United States Vortex Industries LLC Full time

    DescriptionVortex Industries, the leading provider of high quality door installation, repair, and replacement, is looking to hire a confident Customer Service Representative to join our team. Due to our continued expansion and growth we are seeking an energetic, customer focused candidate who has excellent communication skills and comprehensive customer...

  • Customer Service Representative II

    2 weeks ago

    Centennial, United States Addison Group Full time

    Job DescriptionJob DescriptionTitle: Customer Service Representative IIILocation: Centennial, CO 80111Pay: $28-32 / hourWe are hiring for an experienced Customer Service Representative for one of our clients in the Manufacturing industry. This role requires several years of experience as we are looking for great tenure and a strong candidate to represent....

  • Overnight Customer Service Representative

    6 days ago

    Centennial, United States Planet Fitness - PF Baseline Fitness Full time

    Benefits: Employee discounts Health insurance Opportunity for advancement Training & development Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and...

  • Overnight Customer Service Representative

    6 days ago

    Centennial, United States Planet Fitness Inc. Full time

    Benefits: * Employee discounts * Health insurance * Opportunity for advancement * Training & development Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and...

  • Receptionist Customer Service Representative

    2 weeks ago

    Centennial, United States Schmitt and Associates LLC Full time

    Job DescriptionJob DescriptionWe are seeking a receptionist/administrative assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will be the first point of contact for our client or prospect whether via phone, e-mail or in person. The person with an...

  • Customer Service and Delivery Manager

    1 month ago

    Centennial, United States Silver Service Refreshment Systems, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service And Delivery Manager to join our team! You will be responsible for helping customers by providing timely and reliable delivery of products and services to customers.Responsibilities:Learn all facets of customer service to include taking orders, creating invoices when necessary, pick, pull,...

  • Customer Service/Order Entry

    2 weeks ago

    Centennial, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativePay: $20-$22/hr.Location: Centennial, COPosition type: Full-time, Evaluation HireBenefits: Once hired on permanent - Medical, Dental, Vision, 401k w/match, PTO, Sick time, Holiday payExpress Employment Professionals of Centennial and Castle Rock is in search of a Customer Service...

  • Bilingual Personal Lines Customer Service Representative – Insurance Agency – Base Salary to 60k/year

    2 weeks ago

    Centennial, United States Allsearch Recruiting Full time

    Bilingual Personal Lines Customer Service Representative - Insurance Agency - Base Salary to 60 k/year - Centennial, CO Our client, an insurance agency with a long-tenured team and over 100 years of combined insurance experience, has an immediate nee Customer Service Representative, Customer Service, Insurance, Bilingual, Representative, Personal, Staffing,...

  • Office Assistant

    7 days ago

    Centennial, United States Senske Lawn and Tree Care Full time

    Description: Job Summary This position receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. This is a full-time,...

  • Client Services Representative

    6 days ago

    Centennial, United States NVA Full time

    CLIENT SERVICES REPRESENTATIVEAbout UsFrom general wellness and preventative care to advanced surgical procedures to specialty services like laser therapy and acupuncture, our team of experienced veterinarians, Board Certified veterinary specialists and nurses bring the services your pet needs for their health and well-being.Our veterinary clinic is fully...

  • Account Development Representative

    2 weeks ago

    Centennial, Colorado, United States Arrow Electronics Full time

    Position:Account Development RepresentativeJob Description:Arrow Electronics currently has an exciting opportunity for several Account Development Representatives for our Denver Office Arrow is a Fortune 109 company, globally headquartered in Denver, CO, with employees worldwide. Arrow brings technology solutions to a breadth of markets, including...

  • Service Support Specialist

    6 days ago

    Centennial, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and...

  • Service Support Specialist

    7 days ago

    Centennial, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill...

  • Inside Technical Sales Representative

    2 weeks ago

    Centennial, United States Sealcon LLC Full time

    Job DescriptionJob DescriptionWe are seeking a motivated and dynamic Inside Technical Sales Representative to join our team. As an Inside Technical Sales Representative, you will be responsible for generating leads, qualifying prospects, and closing sales deals. This is a great opportunity for someone who is passionate about sales and enjoys building...

  • Financial Representative

    2 weeks ago

    Centennial, United States Modern Woodmen Full time

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...

  • Financial Representative

    2 weeks ago

    Centennial, United States Modern Woodmen of America Full time

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...

  • Financial Representative

    2 months ago

    Centennial, United States Modern Woodmen of America Full time

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...