IT Support Specialist
21 hours ago
At HCL Technologies, we are seeking a highly motivated and customer-focused IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our end-users, ensuring that their technical issues are resolved in a timely and efficient manner.
Key Responsibilities:- Provide technical support and assistance to end-users via phone, email, and in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure
- Perform routine health checks of IT infrastructure equipment and provide smart hands and feet support as needed
- Manage asset inventory and spare parts, and facilitate IT procurement processes
- Support offsite events and provide technical assistance as required
- Deep knowledge of IT infrastructure, hardware, and software
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Experience with IT service management tools and technologies
- Knowledge of ITIL framework and best practices
- Experience with hardware and software upgrades and installations
- Ability to work in a fast-paced environment and adapt to changing priorities
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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