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Information and Referral Specialist

5 months ago

Miami, United States CIL of South Florida, Inc. Full time
Job DescriptionJob Description

Responsibilities:

The Information and Referral Specialist primary responsibilities are handling a large number of incoming and outgoing calls. Assessing callers needs for service, assigning referrals to appropriate CILSF staff for follow up and/or provide community-resources and referrals. This position requires a person with a pleasant disposition who can coordinate numerous tasks, including but not limited to referrals to community resources, linkage to community services, maintaining an up to date resource registry/community resources and administrative duties. Visitors will be identified/referred to appropriate CIL staff.

Supports the Marketing & Outreach Department by representing the organization at various community events and meetings, which may fall within evening hours and on the weekends.

Other tasks as assigned.

Requirements:

  • Must be bi-lingual (English & Spanish).

  • Must have a Bachelor's degree in a related field (Business, Social Work) or an Associate degree plus 2 years of experience working in social services or related fields.

  • Must have reliable transportation.

  • Receive phone calls, video calls, and walk-in inquiries; operate telephone systems, screen and refer calls, take messages, assign to appropriate staff, alternative offices, and/or any individuals within the agency.

  • Provide information and referrals to other community agencies, follow up to ensure that the caller has connected with appropriate resources.

  • Receives and distributes information relevant to CILSF and to the disability community, as well as the community at large, including overseeing any CILSF marketing material displayed in reception.

  • Process incoming /outgoing correspondence using appropriate mailing service/courier; and administrative duties.

  • Must be able to cultivate relationships with consumers, peers, community networks and stakeholders.

  • Must feel comfortable presenting the organization's services to various audiences.

  • Must have a basic understanding of the agency’s services and Miami Dade County community social services and community resources.

  • Must possess advanced computer skills and be Microsoft Office and Zoom proficient.

  • Maintaining front reception area presentable for visitors and consumers at CILSF

  • Must be willing to occasionally work weekends and nights as needed with occasional travel as needed.

People with disabilities are encouraged to apply.

CILSF is an equal opportunity employer.

Interested candidates asked to e-mail resumes to maria@cilsf.org, attention to: Ms. Rodriguez.

Company DescriptionThe Center for Independent Living of South Florida, Inc. (CILSF) is a registered 501(c)(3), or nonprofit, that empowers people of all disabilities and ages across Miami-Dade to maximize their abilities to live independently and challenge barriers that prevent us from being a fully integrated community.Company DescriptionThe Center for Independent Living of South Florida, Inc. (CILSF) is a registered 501(c)(3), or nonprofit, that empowers people of all disabilities and ages across Miami-Dade to maximize their abilities to live independently and challenge barriers that prevent us from being a fully integrated community.