Healthcare Referral Specialist
2 days ago
We are seeking a highly skilled and detail-oriented Healthcare Referral Specialist to join our team at ChenMed. As a key member of our care team, you will be responsible for coordinating and processing patient referrals with precision, accuracy, and a commitment to exceptional customer service.
Key Responsibilities:
- Coordinate and process patient referrals from start to finish, ensuring timely and accurate completion.
- Work closely with patients, families, insurance representatives, and healthcare providers to ensure seamless referral processes.
- Utilize computer software systems to navigate and complete referrals efficiently.
- Provide extraordinary customer service to internal and external customers, including patients and healthcare team members.
- Perform other related duties as assigned.
Requirements:
- High school diploma or equivalent required.
- Minimum 1 year of relevant work experience in customer service, patient referrals, and/or insurance verification.
- Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred.
- Healthcare experience in a clinical setting, preferably within the Medicare HMO population, is a plus.
About ChenMed:
ChenMed is a family-owned and physician-led healthcare organization dedicated to transforming healthcare for seniors and changing America's healthcare for the better. We are committed to improving the health and well-being of the populations we serve, and we are seeking like-minded individuals to join our team.
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