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General Manager
2 months ago
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
The General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Benefits
- On-Demand Pay
- Competitive pay plus bonus potential
- Medical, Dental and Vision insurance
- Vacation/Holiday/Sick Time Pay
- Employee perks and discount program
- Free Black Card Membership
- 401(K) Plan
As the General Manager you will:
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
- Manage day-to-day club operations.
- Provide leadership within a team to set and achieve club goals.
- Recruit, onboard, and train high-performing employees.
- Delegate responsibilities to club staff and enforce all PF policies and procedures.
- Track club and employee statistics and reports (weekly, monthly, annually).
- Administration and processing of all weekly/bi-weekly employee payroll and ensuring payroll is within budget.
- Coach and counsel team members through disciplinary process up to termination.
- Execute retail transactions with accuracy and drive sales goals.
What you bring to the table:
- 1+ years of Customer Service experience
- 2-3 years of experience supervising and leading a team
- Must be 18 years of age
- Associate or bachelor's degree are preferred.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Strong customer service skills
- Strong problem resolution skills
- Strong verbal and written communication skills
- Basic computer proficiency (Microsoft Suite)
- Ability to lift up to 50 pounds
- Ability to walk and stand for prolonged periods of time
- Ability to continuously talk in person or on the phone during shift
- Will occasionally encounter cleaning chemicals during shift
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
