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Bilingual Member Services Representative

2 months ago

Fort Worth, United States CornerStone Staffing Full time
Job DescriptionJob Description

Are you ready to take your career to the next level in a fast-paced, banking environment? We’re seeking driven, customer-focused individuals with at least 1-2 years of high-volume call center experience to join our team in Fort Worth, TX. If you have a passion for helping others and thrive in a fast-paced setting, this is the opportunity for you


Job Posting: Bilingual Member Services Representative

Job ID: 146926

Location: Fort Worth, TX

Starting Pay: $17/hr based on experience

Shifts: 9:00 am - 6:00 pm or 10:00 am - 7:00 pm (with an extra $1.00 shift differential)

Schedule: Monday - Friday, every 3rd Saturday

Hybrid: After 6 months (3 days in office, 1 remote)


Job Duties:

  • Deliver Exceptional Service: Handle inbound calls with professionalism, empathy, and urgency. You’ll be the voice of our company, providing our members with timely, courteous, and personalized support.
  • Build Lasting Relationships: Be a dependable resource for our members by being available, offering products and services that meet their needs, and always putting them first.
  • Protect Our Members: Accurately verify identities, safeguard confidential information, and be vigilant against potential fraud or identity theft.
  • Resolve Conflicts: Manage member expectations, resolve issues, and ensure a smooth, positive experience for every interaction.
  • Compliance and Integrity: Adhere to all Federal and State regulations, including the Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, and NCUA Privacy Regulations.


Required Experience:

  • 1-2 years in a high-volume call center in a fast-paced environment.
  • Skills: Strong verbal and written communication, problem-solving, attention to detail, and a team-centric work ethic.
  • Bilingual in English and Spanish REQUIRED
  • Dependability: Excellent attendance and the ability to handle the demands of a fast-paced work environment.


Benefits:

  • Comprehensive Benefits: Medical, Dental, Vision coverage starting the month following 30 days of employment. Company-paid Vision. Multiple medical plans available, including a High Deductible Plan with an HSA.
  • Retirement Savings: 401(k) plan with a 5% company match available after 6 months. Company-funded pension plan after 1 year.
  • Paid Time Off: 12 paid holidays, including your birthday, plus 2 weeks of vacation and 2 weeks of sick pay accrued annually.
  • Career Growth: Opportunities to develop your skills and grow within the company.


Hiring Process:

  • Soft Credit Check
  • Background Check
  • Drug Screening
  • High School Diploma or Equivalent Required


Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunityCompany DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r
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CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity