Desktop Support

2 weeks ago

Rensselaer, United States ASK Consulting Full time
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

 

Job Title: Desktop Support

Location: Rensselaer NY 12144 

Duration: 8 Month Contract

Pay Range is $20/hr. to 25/hr. on W2  

 

Job Description:

Summary:

The main duties of this position will include Break fix experience and customer service skills. 

As a Desktop Support/HelpDesk, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

  • Provides support for software, hardware and networking support for desktops, laptops, and servers.
  • Provides maintenance and support on legacy products.
  • Supports Core, server products.
  • Performs disk replacement on enterprise storage products.
  • Installs and maintains PCs and associated software, networks, servers, and peripherals.
  • Supports network products from operational and maintenance perspectives.
  • Performs installs, moves, adds and changes as required.
  • Tests and certifies PCs, networks, servers, and client approved applications.
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor, and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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