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Computer Technician

3 months ago

Rensselaer, United States TekwissenGroup Full time

**Job Description** **Summary**:

- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

**Responsibilities**:

- Provides support for software, hardware and networking support for desktops, laptops, and servers.
- Provides maintenance and support on legacy products.
- Supports Core, server products.
- Performs disk replacement on enterprise storage products.
- Installs and maintains PCs and associated software, networks, servers, and peripherals.
- Supports network products from operational and maintenance perspectives.
- Performs installs, moves, adds and changes as required.
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanour, and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

**TECHNICAL SKILLS Must Have**
- Client Service Support
- Knowledge of ticket system and SLA’s

**TekWissen® Group is an equal opportunity employer supporting workforce diversity.**

**Job Types**: Full-time, Contract

Pay: $20.00 - $22.86 per hour

Ability to Relocate:

- Rensselaer, NY 12144: Relocate before starting work (required)

Work Location: In person