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Residential Applications Engineer
1 month ago
May include:
- Provide project level application support to Daikin sales staff and our network of Daikin Manufacturer Reps & Distributors in the North American market
- Utilize sales tools to support Distributors, Manufacturers Representatives, Contractors & Engineers regarding design & application of equipment in the residential market
- Specification Support: Instruction & guidelines to create better Daikin specs for Reps & Engineers
- Competitor conversion and comparison skills to maximize Daikin’s opportunities for all projects
- Codes & Standards Support: Provide high level support and understanding for applicable national and local codes and standards
- Provide input & guidance to marketing team for the creation of Technical Tools / Selection Guides
- Represent Daikin at networking events and seminars
- Assist in project development by providing alternate equipment selections and options
- Participate in additional projects to support ongoing business needs
- Create technical documentation and presentations for use by Daikin staff and sales partners
- Provide technical presentations in the field to our sales partners
- Train the trainer: Provide insight & guidance to colleagues tasked with presenting application materials
- Applies advanced knowledge of job area typically obtained through advanced education and work experience
- Manages projects and processes while working independently and with limited supervision
- Coaches and reviews the work of lower-level professionals
- Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
- Knowledge of HVAC products, load calculations, building controls, and installation practices
- Excellent presentation and written/verbal communication skills
- Ability to manage and respond to technical questions
- Must have computer proficiency – Microsoft Office, especially Excel, Word, and PowerPoint
- Ability to create and develop company-wide documents, tools, practices, and processes
- Ability to interact effectively and provide information to customers, consultants, and internal personnel, including senior management, Daikin Corporate Personnel
- Positive, flexible Attitude: With a can-do approach to solving problems
- Problem Solving: Ability to anticipate and solve practical problems, to resolve issues
- Communication, negotiation, persuasion: Regularly exchange supportive information, ideas, opinions, and thoughts with staff at all levels so issues can be handled with mutual understanding and effectiveness. Speak, write, and present clearly, fluently and in a compelling manner to individuals and groups
- Customer Focus: Regard problems and complaints as an opportunity to provide positive customer experiences. Encourage feedback from customers and ensure customer SLAs are met
- Planning and Organizing: Develop comprehensive project and work planning, controlling, and monitoring systems to meet set objectives and priorities
- Appropriately allocate time and prioritize issues to ensure objectives are met, establishing, and maintaining systems that ensure the completion of tasks, update, and training, and give feedback on results and progress to the team
Evaluation and Problem Solving:
Gather comprehensive information from a range of sources when presented with problems. Structure and analyze problems within a wider context and check impact of different solutions. Produce innovative solutions based on knowledge and experience
Learning and Adapting:
Initiate improvement initiatives and encourage others to try new ways of working. Seek out and adopt world class, leading technologies to maintain Daikin Industry Leadership. Develop, adopt, and introduce new ideas, methods, products and services using in-depth industry and technical ‘know how’. Maintain an extensive external ‘knowledge’ and ‘self-learning’ network
Experience: 5 plus years of HVAC industry experience
Education/Certification: Bachelor’s degree in Engineering
Physical Requirements / Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations. Must be willing to travel
Reports To: Manger, Applications Engineering
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
