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Health and Benefits Account Manager

3 months ago

Florham Park, United States benefEx benefit consulting Full time
Job DescriptionJob Description

About Us

At benefEx, we protect businesses from the general incompetence of the insurance industry. With clients throughout the United States – the mission of benefEx remains bringing freedom of choice back to employee benefits and healthcare. With healthcare laws constantly changing and evolving, we take a collaborative approach and build lasting relationships, as an advisor to and partner with our clients.

We strive for every interaction to be driven by our core values, what we call the benefEx CHOIR; specifically, Curiosity, Honesty, Ownership, Independence, and Resourcefulness.

About the Role

As a Health and Benefits Account Manager, you will play a critical role in enhancing our clients' health and benefits programs. You will be responsible for developing and maintaining strong client relationships, providing strategic guidance, and ensuring the seamless implementation and management of benefits plans. Your will help clients navigate the complexities of benefits management, optimize their offerings, and maintain compliance with relevant regulations. This role requires a blend of strategic thinking, excellent communication skills, and a thorough knowledge of the health and benefits landscape.

Key responsibilities

  • Service a book of assigned clients, managing their health and welfare benefit programs for strong client retention.

  • Manage the annual renewal process for benefits plans.

  • Oversee the implementation of new benefits programs, ensuring a smooth transition for clients and their employees.

  • New Business Onboarding: Tracks approval, final rates, and final enrollment results. Responsible for keying client information and rates / results into systems in a timely manner.

  • Take inquiries from clients on a wide variety of issues and provide solutions through insurance and employee benefit expertise, research of plan documents and/or consultation with carriers.

  • Resolve billing issues, claims issues, deduction issues and other client concerns.

  • Perform associated tasks, including entry of demographic data.

  • Review new client information and prepare payroll deductions and other enrollment reports for the client.

  • Gather necessary data on clients at renewal time to request alternative / competitive proposals from other carriers.

  • Identify opportunities for other Employee Benefit Services and Insurance products (i.e., P.O.P. / / FSA programs) and ancillary products (i.e., Life / AD&D, Dental, Vision, Disability)

Knowledge, Skills and Experience

  • High School Diploma / GED required; college degree preferred

  • Currently Licensed for Life Accident and Health in NJ preferred 

  • Previous experience in benefits administration and client management 

  • Possess excellent communication skills, both written and verbal

  • Comfortable with phone calls and in person interaction with clients and service providers

  • Easily adapt to new technologies, including Agency Management Systems and web-based platforms

  • Proficient in Excel and Microsoft Office 

  • Work well independently and within a team environment

  • Ability to multi-task and remain organized in a fast-paced, changing environment