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Security Officer

2 months ago

Grand Rapids, United States Suburban Inns Full time
Job DescriptionJob Description

​Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry

Security Officer Shift: 2nd Shift

Security Officer Wage: Starting at $15/hour 

Security Officer Benefits:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules 
  • Holiday Pay
  • 8 hours of paid volunteer time per year 
  • Advancement and professional growth opportunities
  • Monetary recognition program
  • Monetary referral program 
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Security Officer Position Summary:

Responsible for ensuring the safety and security of team members, guests, and guest property according to Suburban Inns’ Core Values and Suburban Inns/Embassy Suites standards and going above and beyond to ensure that guests are 100% satisfied.

Security Officer Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  •   Anticipate and meet the needs and expectations of our guests, then go one step further
  • Be alert for fire hazards and unsafe work practices and unsafe conditions.
  • Ensure compliance with hotel and security SOP
  • Be able to act according to all emergency procedures
  • Ensure that all safety and security supplies are well maintained.
  • Maintain good public relations with guests
  • Conduct regular patrol of the property to ensure all areas are safe and secure.
  • Display the essential hospitality attitude/professionalism when dealing with internal and external guests; communicate verbally and nonverbally with them in a pleasant and professional manner.
  • Be alert for any unusual occurrences and take appropriate action
  • Ensures all areas of the hotel are secure when not in use.
  • Monitors life safety systems including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers
  • Ensures security camera system is fully operational and functional
  • Assist in the training of team members on emergency and security procedures
  • Assist all associates with questions, problems which might occur.
  • Enforces a quiet environment for sleeping guests.
  • Be familiar with the hotel’s amenities and their hours of operation
  • Fill out guest and team member incident reports as necessary
  • Handle sensitive incidents with discretion
  • Coordinate with government and law enforcement agencies as necessary
  • Assist in maintaining the cleanliness of all parking and lobby areas
  • Ensure guests and employees receive proper security escorts, as required
  • Assist other departments as needed
  • Ensure QA compliance with Hilton/Embassy Suites standards
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management                              

Position Requirements:

  • Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skills
  • Formal Education and Job-Related Experience: High school diploma or equivalent related experience preferred. Security related experience preferred.
  • License, Registration, and/or Certification Required: Strong interpersonal and communications skills. Valid driver’s license. TIPS, CPR certifications (may be completed upon hire)
  • Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Security Officer Uniform and Appearance Guidelines:             

  • Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
  • Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.

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