Communications Training Officer

4 weeks ago

Plano, United States North Texas Tollway Authority Full time
Job DescriptionJob Description

Summary:  

The Public Safety Dispatch Trainer is responsible for training personnel and for all job tasks associated with initiating emergency and non-emergency response to include answering emergency and non-emergency calls, providing instructions, responding to, and dispatching personnel, responding to general requests for assistance and information, and maintaining critical records.

 

This is a designated Essential Employee position, whose attendance is required to maintain agency operations during an emergency or inclement weather situation.

 

Responsibilities:

·         Instructs, trains, mentors, and develops new employees. Training includes, but is not limited to, all the duties of safety operations specialists and licensed telecommunicators.

·         Provides feedback and documentation of trainee’s progress and maintains trainee’s file.

·         Makes recommendations regarding the status of trainees during each training phase.

·         Researches, develops, and implements training programs; ensures compliance with

·         policies and procedures of the Safety Operations Center, the NTTA and the State of Texas.

·         Develop and conduct training classes for continuing education, policy and procedure updates, or other training as determine by management.

·         Maintains training records as necessary or required by NTTA, the State of Texas, and the Safety Operations Center

·         Perform the duties of a Safety Operations Center Specialist II as needed.

·         Maintains the integrity, professionalism, values, and goals of the Safety Operations Center by assuring that all guidelines and policies are followed, and that accountability and public trust are preserved.

·         In the absence of a supervisor and team lead, this position will be expected to oversee the operations of the shift.

 

Qualifications:  

Minimum:

·         High School diploma (or GED)

·         6-months/1-year of advanced study or training past the high school equivalency. 

·         Three years of prior 911 Public Safety dispatching, or three years in the Safety Operations Center Command Center as a SOCSS II, or a combination of the two, totaling 3 years, with a minimum of one of those years as a SOCSS II.

·         Proof of US Citizenship - Original certified copy of your birth certificate (no photocopy) or original certified copy of your Naturalization papers (no photocopy).

·         Must pass a job-related medical examination including a drug screen, psychological exam; have vision correctable to 20/40 and have normal color vision and normal hearing registered at 500-4000 Hertz set at 20db. 

·         Must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties. 

·         Must pass a background check.

·         Must be able to obtain and maintain TCIC/NCIC, NLETS/TLETS and Security Awareness certifications.

·         Must be able to obtain and maintain all requirements for a Licensed Telecommunicator in Texas.

·         Required to have passed a typing test which shows a typing proficiency of at least 35 wpm. 

·         Valid Texas driver’s license.

           

Preferred:

·         N/A

 

 

About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.

Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.

Company DescriptionThe North Texas Tollway Authority has been connecting North Texans for 25 years, serving one of the fastest growing metro areas in the US. We serve millions of drivers through safe, well-maintained roads, which has brought significant and continued economic growth and development. We were the first tolling agency in the US to use electronic tolling technology with the TollTag. We were also among the first to convert an entire network of roads to cashless tolling (2010). NTTA is dedicated to continuing its legacy as a leader in tolling.Company DescriptionThe North Texas Tollway Authority has been connecting North Texans for 25 years, serving one of the fastest growing metro areas in the US. We serve millions of drivers through safe, well-maintained roads, which has brought significant and continued economic growth and development. We were the first tolling agency in the US to use electronic tolling technology with the TollTag. We were also among the first to convert an entire network of roads to cashless tolling (2010). NTTA is dedicated to continuing its legacy as a leader in tolling.

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