Product Training Specialist

2 weeks ago


Plano, United States Spectrum VoIP Full time
Job DescriptionJob Description

Position Summary:

As a Product Training Specialist, you will be trained on various SpectrumVoIP systems and be able to support our clients and field associates with technical issues and product knowledge. The employee’s primary duties will consist of providing training and support to our clients, as well as Sales Team and Field Technicians. This position will be based in our Plano, TX office and report to the Product Training Manager.

Essential Job Functions:

  • Conduct onsite, webinars and one-on-one training for client accounts.
  • Plan, develop, and provide training to SpectrumVoIP clients using effective methods such as onsite training, online demonstrations, webinars, meetings, conferences, and workshops.
  • Identify new training opportunities to meet client needs and provide input to improve training.
  • Listen to client needs, address issues timely and directly, recommend product enhancements to improve quality of service.
  • Establish strong business relationships and client loyalty with clients.
  • Organize and implement activities to build relationships with existing clients and potential clients including:
    • Conduct client satisfaction surveys
    • Participate in special events
  • Run periodic reports to track client activity and training opportunities.
  • Travel as needed to client sites and training events.
  • Monitor training system for assigned tasks.
  • Client Communications:
    • Identify and develop electronic training announcements
    • Work with SpectrumVoIP installation and support teams to address customer service issues. Resolve client questions and concerns in a timely manner.
    • Identify trends and training needs across the client population and proactively communicate to provide training.

Skills, Knowledge and Abilities:

  • Strong interpersonal, training, verbal & written communication and problem-solving skills.
  • Ability to convey information effectively and professionally under time constraints and regardless of the client’s disposition.
  • Must be self-motivated and highly organized.
  • Must be able to work effectively as a self-directed individual.
  • Polished presentation and interpersonal skills.
  • Ability to handle confidential material and demonstrate high levels of trustworthiness and integrity.
  • Highly Proficient using Microsoft Office – especially PowerPoint, Excel, Word, Internet Browsers and web-based computer applications.
Benefits and Amenities:
  • Health & welfare benefits (Health, Vision, Dental) eligible after 30 days
  • Additional ancillary benefit plans
  • Employee Assistance Program
  • Paid Training
  • Paid Holidays
  • Paid Sick Leave
  • Paid Parental Leave
  • Referral Program
  • Flexible PTO plan
  • 401K options & matching
  • Opportunities that accompany a high growth organization

Job Requirements:

  • Bachelor’s degree, preferably in Adult Learning, Communications, or Business Administration or relevant experience in related field.
  • Two plus years managing client accounts, preferably in telecommunications industry
  • Two plus years training professionals on the use of technical or other business-related web-based software applications.
  • Two plus years building business management relationships.




  • Plano, United States Product Connections Full time

    Job Posting: **Overview** The Associate is responsible for completing in-store food and non-food demonstrations. Acquires and maintains knowledge of products represented. Serves, demonstrates, intercepts consumers and sells products in a professional manner. Responsible for the Event execution equipment in the stores. Maintains an overall professional...


  • Plano, United States Product Connections Full time

    Job Posting: **Overview** Product Connections is an Experiential Engagement Agency that specializes in developing and implementing In-Store product demos and Customer Engagement Experiences inside Sam’s Club throughout the US and Puerto Rico. We are searching for a People Leader to join our team to support leading a team of product samplers inside of a...


  • Plano, United States AnX Robotica Corp Full time

    AnX Robotica is seeking a customer-engaging clinical specialist to educate a diverse medical professional workforce about our gastrointestinal innovation platform. As a clinical specialist, this individual will present empirical evidence and guidelines for utilizing our gastrointestinal innovation products while supporting and assisting the Sales Team in...


  • Plano, United States AnX Robotica Corp Full time

    AnX Robotica is seeking a customer-engaging clinical specialist to educate a diverse medical professional workforce about our gastrointestinal innovation platform. As a clinical specialist, this individual will present empirical evidence and guidelines for utilizing our gastrointestinal innovation products while supporting and assisting the Sales Team in...


  • Plano, United States Catalyst Health Group Full time

    Job DescriptionJob DescriptionThe Application Training Specialist Sr will help our communities thrive by ensuring optimal product utilization through end user training and education of products, workflows, and best practices. They serve as a liaison between internal teams and external partners to promote the organizational products, tools, and programs...


  • Plano, United States Catalyst Health Group Full time

    The Application Training Specialist Sr will help our communities thrive by ensuring optimal product utilization through end user training and education of products, workflows, and best practices. They serve as a liaison between internal teams and external partners to promote the organizational products, tools, and programs through education initiatives. We...


  • Plano, United States Optomi Full time

    Collaborate to define and execute the product launch strategy. Understand opportunity, customer needs, competition & trends. Develop value proposition and messaging that resonates with the market. Create plans and product marketing materials for launch and penetration. Collaborate to create and provide product & tools training. Define and monitor product...


  • Plano, United States Optomi Full time

    Collaborate to define and execute the product launch strategy. Understand opportunity, customer needs, competition & trends. Develop value proposition and messaging that resonates with the market. Create plans and product marketing materials for launch and penetration. Collaborate to create and provide product & tools training. Define and monitor product...


  • Plano, United States Optomi Full time

    Collaborate to define and execute the product launch strategy.Understand opportunity, customer needs, competition & trends.Develop value proposition and messaging that resonates with the market.Create plans and product marketing materials for launch and penetration.Collaborate to create and provide product & tools training.Define and monitor product...

  • IT Support Specialist

    3 weeks ago


    Plano, United States EPITEC Full time

    **IT Support Specialist posted 3 hours ago** **JOB TYPE:** Full-time, Contract **LOCATION:** Johnston, Iowa **JOB SUMMARY FOR IT Support Specialist:** * Support hours fall between the hours of 7am 6pm, Monday - Friday. * Candidate must be available to work any 8hr shift within the 7am-6pm support window. * Please note, rotations occur monthly. * Training...


  • Plano, United States Altice USA Full time

    Job Summary The Training Program Manager role is responsible for overseeing the development, implementation, and evaluation of training programs across Altice and the Optimum brand. This role focuses on creating and executing effective training programs aligned with adult learning principles and diverse learning techniques. Reporting to the Director of...


  • Plano, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Plano, United States PhysioAssist Full time

    Job Summary The Senior Respiratory Product Manager with Product & Clinical expertise will work with the Marketing Director as part of the Marketing & Portfolio group to develop the go-to-market strategy and ensure its execution, train sales force, ensure field support, drive and monitor setup operations, after-sales support, post-launch product management...

  • Specialist

    5 days ago


    Plano, United States Apple Full time

    Apple Specialist (Willow Bend R008) Plano , Texas Apply Now As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new...


  • Plano, United States Inogen Full time

    DescriptionJob Summary: The Quality Systems Specialist has the responsibility for ensuring the organizational compliance with quality and regulatory standards for both product and company operations. This position will support the Quality Management System; including creation, revision and implementation of company SOP's and work instructions. The Quality...


  • Plano, United States PhysioAssist Full time

    Job Summary The Senior Respiratory Product Manager with Product & Clinical expertise will work with the Marketing Director as part of the Marketing & Portfolio group to develop the go-to-market strategy and ensure its execution, train sales force, ensure field support, drive and monitor setup operations, after-sales support, post-launch product management...

  • ServiceNow Developer

    2 weeks ago


    Plano, United States Knowit Training Full time

    SUMMARY: As an individual contributor, the ServiceNow Developer/PM will analyze, design and test functionality of ServiceNow programs that integrate with internal and external customer users. The ServiceNow Developer/Project Manager will oversee projects with implementation schedules and deadlines, communicating project updates to multiple stakeholders...


  • Plano, United States PhysioAssist Full time

    Job Summary The Senior Respiratory Product Manager with Product & Clinical expertise will work with the Marketing Director as part of the Marketing & Portfolio group to develop the go-to-market strategy and ensure its execution, train sales force, ensure field support, drive and monitor setup operations, after-sales support, post-launch product management...

  • Logistics Specialist

    2 months ago


    Plano, United States Repeat Consultants Full time

    Job DescriptionJob DescriptionJob Title: Logistics SpecialistJob Location: Plano, TX 75074Job Type: 6+ Month Contract4 Openings Summary:The main function of a logistics specialist is to coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. A typical logistics specialist is...


  • Plano, United States Digital Barriers Full time

    About us Digital Barriers is a revolutionary IoVT technology provider that empowers individuals, organisations, and society with instant insights to make mission-critical decisions. Through our patented AI-based video codec and secure EDGE-based VSaaS platform, we help customers in various markets unlock the full potential of real-time video - including city...