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Retail Sales Associate

2 months ago

Longmont, United States Up'n Smoke Full time
Job DescriptionJob Description

Must be 21+ to apply.

Working at Up'n Smoke offers an exciting opportunity for individuals seeking a dynamic and fulfilling work environment. As a locally owned mom and pop smoke shop, Up'n Smoke prides itself on providing high-quality glass, vapes, and CBD products to its customers. Above all, working at Up'n Smoke means being in the business of making people happy. From helping customers find the perfect product to brightening their day with a friendly smile, employees play a vital role in creating positive educational experiences for everyone who walks through the door

For those who have a knack for sales and a genuine interest in holistic health products, vapes, and glassware, this job provides the perfect platform for you to indulge in your passions. Whether it's designing eye-catching displays, crafting engaging social media content, drawing mystery bags or organizing merchandise, employees have the chance to express themselves while contributing to the store's success. At Up'n Smoke, employees aren't just salespeople; they're ambassadors of wellness, creativity and individuality

Responsibilities

  • Ensure high levels of customer satisfaction through excellent sales service
  • Meeting and maintaining regulars' needs
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
  • “Go the extra mile” to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Comply with daily cleaning procedures
  • Post to social media daily
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Attention to detail
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • Availability to cover shifts
  • High school degree; BS degree in Marketing or related field would be a plus