Customer service representative

4 weeks ago

New London, United States LAZ Parking LTD, LLC Full time
Job DescriptionJob Description

What's in it for you?

We are redefining parking management and having fun doing it To support our company’s culture of investing in our people, we offer employees the following perks:

  • Great Base Pay
  • Growth Opportunities
  • Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
  • Paid training
  • Free company uniform

The following programs are available to help support you as a LAZ employee, free of charge.

  • Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
  • Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
  • Smoking Cessation Program

Additional Benefits:

  • 401(k) with Employer Match
  • Medical, dental, vision – 3 plan options

The Spirit of the Position:

The Customer Service Representative creates a welcoming atmosphere for our customers and clients by providing excellent customer service while answering calls/emails, helping to address inquiries, and sharing policies and procedures with the on-campus customer base. In office, you will act as the face of our operation, directly interacting with a lively and diverse community of guests.

Principal Job Duties:

  • Greet customers (by name, if possible) and develop a rapport with the on-campus customer base.
  • Regardless of situation, actively embody LAZ’s values of respect, commitment to people, honesty and integrity, and trust as you engage with customers.
  • Address customer concerns and complaints in an efficient and timely manner while maintaining a caring attitude.
  • Assist guests, students, and staff/faculty members with purchasing parking products and navigating our online systems.
  • Clearly and accurately communicate policies and procedures to customers to foster compliance among parkers.
  • Handle in-office cash, check, and credit card transactions with care and integrity.
  • Maintain an open line of communication with Management to stay up-to-date on office policies.
  • Investigate citations and communicate findings to the campus Adjudicator as part of the citation appeals process.
  • Adhere to standardized responses when responding to phone calls, voicemails, and emails.
  • Maintain the accuracy of various logs and databases, ranging from sales reports to case management systems.
  • Performing all job duties in compliance with LAZ's Standard Operating Procedures.
  • Performing other related duties as assigned by Management.

Requirements

Education:

  • High school diploma or GED required.

Experience:

  • Strong customer service experience.
  • Strong understanding of computer systems.
  • Call center experience is preferred but not required.
  • Parking industry experience is preferred but not required.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

  • Ability to communicate professionally and effectively.
  • Excellent phone, interpersonal, and organizational skills.
  • Ability to speak, read, write, and comprehend the English language.
  • Bi-lingual abilities are preferred but not required.
  • Must be open to feedback, differing opinions, and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.
  • Excellent team building and interpersonal skills.

Physical Demands:

  • Ability to lift, push and pull at least 10 pounds.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

  • Customer Service Representative

    1 month ago

    London, United States Schneider Full time

    Job overview: Schneider is seeking a Customer Service Representative in London to provide creative solutions that exceed driver and customer expectations. The Customer Service Representative will ensure pick-up and delivery requirements are met while maintaining an excellent safety record and retaining drivers. Responsibilities: Work closely with drivers...

  • Customer Service Representative

    2 weeks ago

    London, United States Schneider Full time

    Job overview: Schneider is seeking a Customer Service Representative in London to provide creative solutions that exceed driver and customer expectations. The Customer Service Representative will ensure pick-up and delivery requirements are met while maintaining an excellent safety record and retaining drivers. Responsibilities: Work closely with drivers...

  • Customer Service Representative

    1 week ago

    New London, United States LAZ Parking Full time

    **What's in it for you?** **We are redefining parking management and having fun doing it! To support our company’s culture of investing in our people, we offer employees the following perks**: - **Great Base Pay**: - **Growth Opportunities**: - **Pay Activ**- On-demand access to earned wages, get up to 50% of your earned wages immediately - **Paid...

  • Remote Customer Service Representative

    2 weeks ago

    London, United States Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Remote Customer Service Representative

    2 weeks ago

    London, United States Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative

    2 weeks ago

    New Windsor, United States Royal Class Service Full time

    Are you ready to dive into the fast-paced world of plumbing and HVAC services? Join our team as a Customer Service Representative and become the heartbeat of our dynamic and thriving business! We're looking for a dedicated individual who thrives in a hectic environment, possesses excellent communication skills, and is committed to delivering top-notch...

  • Remote Customer Service Representative

    3 weeks ago

    London, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Remote Customer Service Representative

    2 weeks ago

    London, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Remote Customer Service Representative

    4 weeks ago

    London, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative

    4 weeks ago

    London, United States Peckham Full time

    Under close supervision, as a Peckham, Inc. Team Member, the Tier 1 Customer Service Representative accepts and responds to phone inquiries from Medicare and Medicaid beneficiaries and their family members or caretakers. **DUTIES AND RESPONSIBILITIES** G ather information to determine customers needs and apply problem solving skills to resolve the...

  • Customer Service Representative

    2 weeks ago

    London, United States Peckham Full time

    Under close supervision, as a Peckham, Inc. Team Member, the Tier 1 Customer Service Representative accepts and responds to phone inquiries from Medicare and Medicaid beneficiaries and their family members or caretakers. **DUTIES AND RESPONSIBILITIES** G ather information to determine customers needs and apply problem solving skills to resolve the...

  • Single Business Office, Customer Service Representative

    3 weeks ago

    New York, United States Catholic Health Service Full time

    **Single Business Office, Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** PFS **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6035557 Catholic Health is an integrated health care delivery system with some of the region's finest...

  • Customer Service Representative

    1 month ago

    New York, United States Techvalens Software Full time $22 - $25

    A Customer Service Representative plays a crucial role in ensuring customer satisfaction and promoting product loyalty. They are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services. Customer Service Representatives act as the frontline of communication between the company and its...

  • Customer Service Representative

    3 weeks ago

    New York, United States Techvalens Software Full time

    A Customer Service Representative plays a crucial role in ensuring customer satisfaction and promoting product loyalty. They are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services. Customer Service Representatives act as the frontline of communication between the company and its...

  • Patient Service Representative

    2 months ago

    New London, United States Midwest Dental Group Full time

    X Patient Service Representative Position in New London, CT **Patient Service Representative Position in New London, CT** **Part Time Regular - Posted 6 days ago** **Overview** **WHO WE ARE:** At Mondovi Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and...

  • Customer Service Representative

    4 days ago

    New Berlin, United States WESCO International Full time

    As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    3 days ago

    New Castle, Delaware, United States VCA Animal Hospitals Full time

    Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Kirkwood Animal Hospital, we take our mission statement your pets health is our top priority and excellent service is our goal ve Customer Service Representative, Customer Service, Representative, Client Service, Animal Care, Retail

  • Customer Service Representative

    3 weeks ago

    New Castle, United States VCA Animal Hospitals Full time

    Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Kirkwood Animal Hospital, we take our mission statement your pets health is our top priority and excellent service is our goal ve Customer Service Representative, Customer Service, Representative, Client Service, Animal Care, Retail

  • Customer Service Representative

    3 weeks ago

    New York, United States Liberty Management Full time

    Liberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client...

  • Customer Service Representative

    3 weeks ago

    New York, United States Liberty Management Full time

    Job DescriptionJob DescriptionLiberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will:Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packagesBecome an expert on the program by...