Customer Service Representative
4 weeks ago
Under close supervision, as a Peckham, Inc. Team Member, the Tier 1 Customer Service Representative accepts and responds to phone inquiries from Medicare and Medicaid beneficiaries and their family members or caretakers. **DUTIES AND RESPONSIBILITIES** G ather information to determine customers needs and apply problem solving skills to resolve the inquiry/request effectively . Maintain up-to-date knowledge of CMS regulations and policies as they apply. Provide information on general Medicare eligibility and program requirements (e.g., General Enrollment Period and the Special Enrollment Period). Must be sensitive to cultural diversity and able to work with people from various backgrounds. Accept other jobs/duties as assigned **MINIMUM QUALIFICATIONS** Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers Ability to take direction within a team setting and complete team related work promptly While performing the duties of this job, the individual will be required to multitask . The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift . Individuals will be required to be mobile throughout the building . Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following may impact your ability to gain the required authorization This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. ****
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**ABOUT PECKHAM**
Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming.
Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.
**MISSION**
Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.
**VISION**
To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions.
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
Peckham participates in the E-Verify program. For more information please click follow?
For information on Immigrant and Employee Rights (IER), follow
**REASONABLE ACCOMMODATION NOTICE**
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
[1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
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