Call Center

2 months ago

Orlando, United States Tews Company Full time
Job DescriptionJob Description

TEWS is working with a growing, home services business in Central Florida to assist in hiring a Customer Call Center / Dispatch Manager. 

As we expand our operations, we are seeing a highly effective Call Center Manager to lead the team we call Customer Experience Representatives (CERs). This team is the front line of communication with our customers, from the initial point of contact
through the follow up. They sell, schedule, dispatch, and maintain relationships with customers, industry partners, and field technicians. This team currently consists of 3 employees working remotely in the Orlando area.

About You: Our ideal candidate would have previous experience in call center or customer service management in the home service industry, strong leadership and team management skills, the ability to innovate within their department for the overall success of the team.

Qualifications:
● Previous experience in a call center or customer service management role within the home service or related industry.
● Proficiency in Field Service Management software and technology, Google Workspace Suite and common business applications.The ability to learn, adjust, and train others on software applications.
● Strong leadership and team management skills, with the ability to coach, support, and work alongside a team in order to achieve desired results.
● Excellent communication and interpersonal skills.
● Analytical mindset with the ability to interpret data and drive actionable insights.
● Problem-solving skills and the ability to thrive in a fast-paced environment that requires multi-tasking.

Responsibilities:
● Work alongside the existing team, leading by example.
● Lead and manage the day-to-day operations, including scheduling, staffing, and performance management in order to deliver a high level of customer satisfaction.
● Develop and implement strategies to improve team efficiency and effectiveness, including process improvements and technology
enhancements.
● Coordinate and communicate with the Operations Manager to ensure sufficient staff to accommodate all jobs.
● Ensure the most efficient daily field staff schedule is in place by analyzing and adjusting for strategic geographic parameters.
● Hire and train future CERs, ensuring they are equipped with the knowledge and skills to deliver outstanding service.
● Supervise the daily workflow and scheduling of the CER team, optimizing
efficiency and productivity.
● Conduct timely and constructive performance evaluations, providing valuable feedback and guidance for continuous growth.
● Set and achieve weekly and monthly KPIs, driving the team to meet and exceed targets. Analyze data to most effectively close sales, adjust and change the sales strategy based on that data.
● Demonstrate exceptional composure and respect when speaking with frustrated customers or co-workers, diffusing tense situations with
professionalism.
● Develop and maintain policies, procedures, and quality standards.
● Stay informed about industry trends, best practices, and new technologies related to call center and field service management operations.
● Work with marketing and leadership to develop best practices

Additional Information:
● We run on EOS - familiarity with EOS is not a requirement, but is a plus. The Call Center Manager will run weekly L10 meetings with their team.
● Our Tech Stack currently includes Workiz, Slack, Ninety.io, and Asana
● We will provide a computer for business use and any related technical support
● This is a full time position, typically Monday through Friday, normal business hours

Salary: $50,000 to $60,000 based on experience + monthly performance bonuses

Benefits:
● Fully remote with planned in person meetings and company wide gatherings
● 15 Days PTO + Paid Holidays
● Sedera Medical Cost Sharing - Employee covered 100%, family add on optional
● Access to vision and dental

Company DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.

Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.

Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.Company DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.\r
\r
Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.\r
\r
Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.

  • Call Center Manager

    3 weeks ago

    Orlando, United States TalentLNX Full time

    Job DescriptionJob DescriptionTalentLNX, a leading human capital solutions firm, is seeking a dedicated and result-driven individual to join our team as a Call Center Manager. As a Call Center Manager, you will be responsible for overseeing and managing the daily operations of our call center, ensuring that our clients receive exceptional service and...

  • Call Center Manager

    3 months ago

    Orlando, United States Central Florida Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and experienced Call Center Manager to join our team at Central Florida Medical Practice. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective handling of patient inquiries and concerns. This role requires strong...

  • Call Center Agent

    1 week ago

    Orlando, Florida, United States British Swim School of S.W. Orlando Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Sales and Service Representative at British Swim School of S.W. Orlando. As a key member of our sales team, you will be responsible for delivering exceptional customer service, meeting sales targets, and providing a positive experience for our...

  • Call Center Agent

    6 days ago

    Orlando, United States Consider Posh Pro Full time

    Job DescriptionJob DescriptionPosition: Call Center AgentLocation: Orlando, FLEmployment Type: Full-TimeReports To: Call Center ManagerOverview:We are seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling incoming and outgoing customer interactions through phone, email, and chat. As...

  • Call Center Professional

    1 week ago

    Orlando, Florida, United States FAIRWINDS Credit Union Full time

    About FAIRWINDS Credit UnionWe are a leading financial institution dedicated to providing exceptional customer service and promoting a positive work-life balance. Our team is passionate about delivering top-notch service to our members, and we're looking for like-minded individuals to join our Call Center Agent team.Job SummaryWe are seeking a highly...

  • Call Center Representative

    6 days ago

    Orlando, United States Connexa Worx Full time

    We are is seeking a motivated and customer-focused Call Center Representative to join our team. The Call Center Representative will be responsible for handling inbound and outbound calls, resolving customer inquiries, and providing excellent customer service. The ideal candidate will have strong communication skills, the ability to handle a high volume of...

  • Call Center Representative

    3 days ago

    Orlando, United States Connexa Worx Full time

    We are is seeking a motivated and customer-focused Call Center Representative to join our team. The Call Center Representative will be responsible for handling inbound and outbound calls, resolving customer inquiries, and providing excellent customer service. The ideal candidate will have strong communication skills, the ability to handle a high volume of...

  • Call Center Rep

    1 week ago

    Orlando, United States Rare Collectibles TV LLC Full time

    Job DescriptionJob DescriptionDescription:Call Center RepresentativeOrlando, Florida DescriptionRare Collectibles TV, LLC (“RCTV”) is looking for Call Center Representatives. This is a remote position Florida Residents Only. This is a great Part-Time opportunity to work a 9 am to 5:30pm EST or 6 am to 2:30pm PST weekends only.As a Call Center...

  • Call Center Agent

    4 weeks ago

    Orlando, United States Connexa Worx Full time

    We are is looking for a motivated and customer-focused Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting clients with their inquiries. This role requires strong communication skills, patience, and the ability to handle multiple tasks in a...

  • Call Center Manager

    4 weeks ago

    Orlando, United States Classet Full time

    Job DescriptionJob DescriptionAs we expand our operations, we are seeing a highly effective Call Center Manager to lead the team we call Customer Experience Representatives (CERs)!This team is the front line of communication with our customers, from the initial point of contact through the follow up. They sell, schedule, dispatch, and maintain relationships...

  • Call Center Manager

    1 month ago

    Orlando, United States Classet Full time

    Job DescriptionJob DescriptionAs we expand our operations, we are seeing a highly effective Call Center Manager to lead the team we call Customer Experience Representatives (CERs)!This team is the front line of communication with our customers, from the initial point of contact through the follow up. They sell, schedule, dispatch, and maintain relationships...

  • Call Center Representative

    4 weeks ago

    Orlando, United States Harmar Mobility, LLC Full time

    Description Want a fulfilling job while working for a Great Place to Work certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our...

  • Part-Time Bilingual Spanish Customer Service Representative

    1 month ago

    Orlando, United States Frontline Call Center Full time

    Job DescriptionJob DescriptionSalary: $13.00 - $14Frontline Call Center is now seeking qualified applicants to work from home!Permanent Part-Time Bilingual-SPANISH Remote CSR We have Openings for our Dedicated Support Bilingual Team -Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every...

  • Call Center Operator

    6 days ago

    Orlando, United States Health First Full time

    The Operator is responsible and accountable for providing Quality / No Harm, Customer Experience, and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician...

  • Call Center Operator

    1 week ago

    Orlando, United States Health First Full time

    The Operator is responsible and accountable for providing Quality / No Harm, Customer Experience, and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician...

  • Call Center Agent

    2 months ago

    Orlando, United States Renewal by Andersen Full time

    Job Details The Renewal by Andersen of Florida ISC (Inside Sales Center) Agent duties include: assisting the ISC Team in maximizing the conversion rate of calls, leads and inquiries into scheduled appointments via a prescribed appointment setting methodology for Renewal by Andersen. This job reports to our Orlando office five days a week. What We Offer *...

  • Call Center Sales Representative

    5 months ago

    Orlando, United States British Swim School of S.W. Orlando Full time

    Job DescriptionJob DescriptionPosition Title: Call Center Sales and Service RepresentativeReport to: Sales ManagerStatus: Part-timeLocation: Orlando FLAs a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer...

  • Bilingual Call Center Representative

    4 weeks ago

    Orlando, United States Penske Automotive Full time

    Central Florida Toyota, a Penske Automotive Group dealership, is immediately hiring Bilingual Call Center Representatives who are bilingual in Spanish and English to join our Business Development Center. We're Offering A $2,500 Sign-On Bonus for Qualified Candidates! Our Bilingual Call Center Representative, also called Appointment Coordinator, earn...

  • Call Center Sales Representative

    5 months ago

    Orlando, United States British Swim School of S.W. Orlando Full time

    Position Title: Call Center Sales and Service RepresentativeReport to: Sales ManagerStatus: Part-time Location: Orlando FL  As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing...

  • Pharmacy Technician

    1 week ago

    Orlando, United States Actalent Full time

    Actalent is hiring Pharmacy Technicians for a Call Center! Job Description This is a front-end Call-center Pharmacy Technician role. You will handle a high volume of inbound and outbound calls. Responsibilities include managing prescriptions from intake to fulfillment, resolving issues manually, clarifying prescriptions, and handling transfers from...