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Spa Receptionist

1 month ago

Nashville, United States ADAGIO ENTERPRISES INC Full time
Job DescriptionJob Description
Adagio Massage Co & Spa is looking for a person who genuinely likes interacting with people and making them feel welcome to join our team as Spa Receptionist.


About Us:
Adagio is a well established, woman owned company that offers massage therapy, skincare, body wraps and scrubs in a relaxed, safe and inclusive environment. We are dedicated to providing our guests with a sanctuary of relaxation and rejuvenation, knowing that spa services not only pamper the body, but soothe the mind and heart as well. Our goal is that each guest leaves feeling refreshed and revitalized. It is equally important that our team is treated with the same care and respect as our guests.
Position Overview:
As a Spa Receptionist, you will be the first and the last point of contact for our guests, greeting them with warmth and hospitality as they arrive  at our spa and making sure their experience has been more than they expected as they leave.
Your primary responsibility will be to ensure that every guest receives exceptional service from the moment they walk through the door. From assisting with appointments and inquiries to providing information about our services, you will play a crucial role in creating a positive and welcoming experience for our guests.


Key Responsibilities:

  • Greet guests with a friendly and welcoming demeanor, making them feel valued and appreciated.
  • Assist guests with scheduling appointments, answering questions about services and make sure that our guests have everything they need.
  • Maintain a tidy and organized reception area, ensuring that it reflects the peaceful atmosphere of our spa.
  • Manage incoming calls and emails, responding promptly to inquiries and requests.
  • Process payments accurately and securely.
  • Collaborate with other spa staff to ensure seamless coordination of services and exceptional guest experiences.

Qualifications:

  • Previous experience in a customer service role. Spa, restaurant or hospitality background is a real plus.
  • Exceptional interpersonal and communication skills, with a genuine passion for interacting with people.
  • Strong organizational abilities and attention to detail.
  • Proficiency in using computer software (we use Boulevard) for booking appointments and managing customer records. 
  • Ability to multitask and remain calm under pressure in a fast-paced environment.
  • A positive attitude and a genuine desire to make each guest feel special and valued.

Why Join Us?

  • Be part of a compassionate team that genuinely loves what they do...creating memorable experiences for our guests. 
  • Enjoy a supportive and collaborative work environment where your contributions are valued and recognized.
  • Take advantage of opportunities for professional growth and development in the spa and hospitality industry.
  • Receive competitive compensation and benefits, including discounts on spa services and products (including a complimentary massage or facial each month) 

If you are someone who truly enjoys connecting with people and making a positive impact, we would love to hear from you Apply now to become a part of the Adagio team.