Customer Care Representative
3 weeks ago
Duties and Responsibilities
- Respond to customer calls and emails
- Respond within time standards, Check Order Status, Check Inventory, Track Shipments
- Provide Product Info & Pricing, etc
- Review/Analyze/Execute emails within response-time standards
- Process QA Requests from Order Entry Team
- Process orders, credits, or return authorizations
- Research and resolve customer inquiries
- Process XML & EDI Orders
- Process Demo Requests
- Process Warranty & Replacement Orders
- Cancel/Revise Purchase Orders after released into production
- Check inventory as needed
- Correspond with Corporate's Product & Pricing Coordinator
- Process Corporate Portal Customer Requests
- Attend daily/weekly meetings as needed
- Review Reports As Required
- Facilitate Showroom Walk In Appointments (Add to Showroom Calendar)
- Assist customers in the showroom as needed
- Supports Literature Program (inventory, orders, binders, replenishment, etc)
- File Documents in accordance with local guidance
- Additional duties as assigned
Requirements
- Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
- Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
- Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
Education
- High school diploma or general education degree (GED); or one to three years of related experience and/or training; or equivalent combination of education and experience or military equivalent.
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