Customer Care Representative

3 weeks ago


Lenexa, United States 5 Star Staffing Solutions Full time
Job DescriptionJob Description

Duties and Responsibilities

  • Respond to customer calls and emails
  • Respond within time standards, Check Order Status, Check Inventory, Track Shipments
  • Provide Product Info & Pricing, etc
  • Review/Analyze/Execute emails within response-time standards
  • Process QA Requests from Order Entry Team
  • Process orders, credits, or return authorizations
  • Research and resolve customer inquiries
  • Process XML & EDI Orders
  • Process Demo Requests
  • Process Warranty & Replacement Orders
  • Cancel/Revise Purchase Orders after released into production
  • Check inventory as needed
  • Correspond with Corporate's Product & Pricing Coordinator
  • Process Corporate Portal Customer Requests
  • Attend daily/weekly meetings as needed
  • Review Reports As Required
  • Facilitate Showroom Walk In Appointments (Add to Showroom Calendar)
  • Assist customers in the showroom as needed
  • Supports Literature Program (inventory, orders, binders, replenishment, etc)
  • File Documents in accordance with local guidance
  • Additional duties as assigned

Requirements

  • Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
  • Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
  • Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals

Education

  • High school diploma or general education degree (GED); or one to three years of related experience and/or training; or equivalent combination of education and experience or military equivalent.


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