Senior Customer Service Representative

3 weeks ago


Lenexa, United States 5-Star Staffing Solutions Full time

CUSTOMER CARE REPRESENTATIVE/SHOWROOM SUPPORT (Tier 3)


We have an immediate career opportunity at our distribution center in Lenexa, Ks. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.


Duties and Responsibilities

  • Answer all questions, calls and emails in a timely manner.
  • Demonstrates the skills and product knowledge required to perform job functions.
  • Ability to navigate AS400.
  • Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
  • Support Customer Care Operations from our dealers and team members.
  • Order Entry on a daily basis.
  • Check order status/electronic orders.
  • Provide product information and pricing.
  • Process credits, return authorizations and factory charge backs.
  • Submit changes or cancellations on orders.
  • Track shipments.
  • Initiate freight claims.
  • Truck building.
  • Schedule factory drops.
  • Assists customers in showroom as needed
  • Document filing.

Requirements

  • Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
  • Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
  • Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals



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