Medical Receptionist

3 weeks ago

Saint Augustine, United States First Coast Pain Consultants PLLC Full time
Job DescriptionJob Description

Medical Receptionist

We are a very busy and thriving Pain Management Practice currently seeking the perfect candidate to assist us in our day-to-day administrative responsibilities

SPECIFIC RESPONSIBILITIES INCLUDE:

  • Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones, and data entry.
  • Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines the purpose of the visit and directs patients/clients/visitors to the appropriate person.
  • Schedules patient appointments/procedures to allow the office to serve an adequate number of patients.
  • Carefully screens patients for a new address, update registration and informs the patient of adequate information that must be presented at the time of visit.
  • Must provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance with Office policies and HIPAA requirements.
  • Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
  • Informs patient of any existing balance noted in computer and requests patient be prepared for any payment due at time of visit.
  • Verifies method of payment for service (Medicare, private insurance, private payee, Workers Comp, No-Fault, etc.) and collects data and/or payment as appropriate.
  • Performs Insurance Verifications and Eligibility checks on all patients and requests Prior Authorization when needed.
  • Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
  • Performs other duties as may be required.

QUALIFICATIONS

  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
  • Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
  • Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
  • Must be highly flexible; able to accommodate changing needs of the department.
  • Well-developed verbal and written communication skills in English; Additional language abilities desirable.
  • Knowledge of basic math and modern office procedures.
  • Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
  • Excellent computer knowledge and skills.

EDUCATION AND EXPERIENCE

  • Graduation from high school or equivalent, plus two years of medical receptionist experience in a comparable healthcare/medical setting.
  • Experience with Worker's Compensation and No-Fault is a plus.
  • eClinical Works EHR required

If you meet all the requirements listed and are interested in joining our team, please send us your resume. This position is available for immediate hire.

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