Experienced Veterinary Receptionist

4 days ago

Saint Augustine, United States Bartram Trail Veterinary Hospital Full time

**Join Our Team as a Veterinary Receptionist**

Are you a compassionate and skilled veterinary receptionist looking for an exciting opportunity to make a positive impact on the lives of animals and their owners? Look no further - we’re thrilled to invite you to become a part of our dedicated veterinary team If you're excited about the opportunity to contribute to our mission of providing compassionate quality veterinary care to every one of our patients, in a clean, safe, and modern environment, we'd love to hear from you Join us in making a difference in the lives of pets and their families. Your passion and expertise will help shape the future of our hospital. We look forward to welcoming you on board as an essential member of our veterinary team

Receptionists are customer-relations experts in veterinary practices. They are the client’s first impression of the practice, on the phone or in person. They must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure.

**Responsibilities are not limited to but will include**:

- Building positive, professional interpersonal relationships with clients and team members.
- Reporting timely and consistently to all shifts.
- Providing quality customer service such as greeting customers and answering questions.
- Answering phone calls and messages, which may involve triage, screening, and scheduling appointments.
- Differentiating routine cases from emergency cases.
- Scheduling appointments and surgeries.
- Entering client, patient, and financial data using the practice’s software.
- Processing payments, generating invoices, and explaining them to clients.
- Managing the retrieval and storage of medical records.
- Updating and filing patient charts.
- Entering data into a computerized billing program.
- Processing credit card payments and preparing bank deposits.
- Retrieving and preparing prescriptions.
- Assisting with pet supply purchases such as pet food, supplements, and grooming items.
- Maintaining the cleanliness of the waiting room.
- You should expect to spend nearly all your workdays at the front desk.

**Benefits and Schedule**:

- Part-time benefits available after a 90-day probationary period include pet care discounts and a uniform allowance.
- Part-time is typically 2-3 weekday days in conjunction with alternating Saturdays. (Part-time is considered regularly scheduled for 63 hours or less in a bi-weekly payroll period.)
- Full-time benefits available after a 90-day probationary period include designated paid holidays, 75% health insurance, pet care discounts, and a uniform allowance.
- Full-time is typically 4 weekday days in conjunction with alternating Saturdays. (Full-time is considered regularly scheduled for 64 hours or more in a bi-weekly payroll period.)
- Paid time off starts after 1 year of employment.
- Continuing education is encouraged and supported upon approval.

**Application Preferences to Expedite the Interview Process**:
**About Bartram Trail Veterinary Hospital**:
Bartram Trail Veterinary Hospital is growing and looking for upbeat, detail-oriented individuals that are able to multi-task in a full-service companion animal veterinary hospital. We are a full-service veterinary and boarding facility. We want our clients and patients to be recognized when they walk through the door and feel like they are family. Our doctors and support team compassionately and competently care for their patient's wellness needs, keeping them up to date on any needed vaccines or laboratory testing, as well as addressing ill patients and surgical cases. Our veterinary capabilities include in-house CBC and serum chemistry analyzers, a tonometer, digital x-ray, dental x-ray, high speed dental drill/scaler/polisher unit, microscope, laser therapy, isoflurane anesthesia machines, multi-parameter patient monitoring equipment, ultrasound, ophthalmoscope, otoscope and doppler blood pressure. We have a committed surgical suite, 2 wet tables and a dry table in the spacious treatment area. There are four exam rooms with plenty of elbow room. Our records are maintained on our Intravet software for easy access. Our teams work in units of a veterinary technician/assistant with each doctor to ensure smooth flow and that there is always a helping hand. Our standard appointments are 30 minutes long. The boarding area has separate areas for dogs and cats, with 4 smaller rooms for the dogs, to facilitate ease of caring for our boarders. There is even a room just for our smaller canine boarders that is quieter. Although we do not have a groomer, we do brush-outs and baths as requested from our clients. All vaccines must be up to date for our boarders, daycare pets and baths so that all the animals in our care are protected. We also require a current negative

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