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Maintenance Tech
3 months ago
NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services, and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.
Our Benefits: Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, and much more
"Maintenance Tech I" is described as an individual that can perform basic maintenance to short term rent ready homes and primarily be responsible for preventive maintenance.
Tech is required to perform maintenance inspections of residential units, and report information. Delivery, pickup, maintenance, and inventory of rental delivery equipment (CART). Follow prescribed route for general preventive maintenance on units with basic knowledge of repair of residential structural components, cosmetic, electrical, plumbing, HVAC, security, pool, appliances, door/window, furniture, electronics, paint, and flooring. Follow prescribed route for guest impact minor maintenance. Tech will communicate through email, paper, and record completion of tasks in maintenance software
General Requirements:
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Maintain regular attendance in compliance with Luxury Residential Resorts Standards, as required by scheduling, which will vary according to the needs of the company
- Follow prescribed route to correct minor faults identified in rental homes.
- Update service work orders
- CART pickup, delivery, maintenance and inventory.
- Perform preventive maintenance on mechanical components in rental homes.
- Must be a self-starter and have the ability to self-teach.
- Work cohesively within and with other departments.
- Report and document all daily activities to Maintenance Supervisor/Manager
- Must have the ability to multi task and effectively manage time
- Maintain a friendly demeanor to encounter guests staying within an LRR managed home.
- Must have the ability to effectively communicate guest concerns regarding maintenance and housekeeping to the proper departments and follow up to ensure the issue was taken care of in a timely manner and that the guest expectations were fully met
- Must have the flexibility to be on-call at certain times.
Education & Experience:
- High School Diploma
- Must have hospitality experience
- Must have experience in construction regarding residential property and commercial property is a plus
- Ability to work with hand and power tools
- Excellent customer service skills in person and via the phone is required
- Ability to be a self-starter and innovate new processes
- Ability to communicate, written and oral, in English, Bilingual preferred
Physical requirements:
- Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+
- Ability to stand and work outdoors for long hours in both the heat and cold is required
- Must be able to lift up to 75lbs
- Ability to walk long distance is required
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