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Drop/Count Team Member

2 months ago

Albuquerque, United States Route 66 Casino Hotel Full time
Job DescriptionJob Description

JOB DESCRIPTION

Position Title: Drop/Count Team Member

Department: Drop/Count

Employment Classification: Non-exempt

Position Summary/General Description:

A Drop/Count Team Member exchanges and collects all slot machine bill validator (BV) boxes, transports them to the soft count room and counts/records the currency, coins, currency tickets, and chips from all slot machine BV and table games boxes.

Expectations:

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently reports to work on time prepared to perform duties of position.

Essential Duties and Responsibilities:

  • Exhibit speed, accuracy and confidentiality in the completion of all drop/count activities including but not limited to: removing full BV’s and inserting empty BV’s for all slot machines, transporting boxes to count room, sort/count currency, coins, currency tickets, and chips from the full BV/table games boxes identifying the contents of each individual box, preparing detailed and accurate drop/count verification reports to be submitted to the main bank and revenue audit departments.
  • Adhere to departmental policies and procedures, safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
  • Assist with training, take and follow direction from others.
  • Maintain, clean and operate currency counting equipment and all other equipment each day.
  • Maintain casino cash receipts, reporting requirements, basic knowledge in accounting functions, and complex mathematical skills.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Report suspicious activity to the lead/supervisor, security, and surveillance departments.
  • Request supervisor assistance when necessary.
  • Attend required meetings and training.
  • Complete all drop/count duties according to established standards in allocated time frame.
  • Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

  • High School diploma or GED Certification preferred.
  • Must have one (1) year experience in drop/count or relevant work experience.

Licensing & Certification:

  • None.

Computer Equipment, Software, Machinery:

  • Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Experience operating counting equipment (e.g., money sorters, counters, and ten 10 key calculator).
  • Proficient with basic office equipment (e.g., computer, copy/fax machine, printers).
  • Use of hand tools (e.g., screwdriver, pliers, etc.).

Essential Physical Requirements:

  • The job requires the ability to bend over, crawl, crouch/stoop, hear, kneel, reach overhead, stand, talk, turn/twist, walk, see and repetitively use hands 51-100% of the time and the ability to balance/climb 25-50% of the time.
  • The job requires the ability to push/pull 1-50+ lbs. and carry, lift, slide/transfer 1-25 lbs. 51-100% of the time.
  • The job requires the ability to carry, lift, slide/transfer 25-50 lbs. 25-50% of the time.

Essential Mental Demands:

  • The job requires the ability to problem solve, organize, interpret data, read, write, and use basic math skills 51-100% of the time.
  • The job requires the ability to make decisions and plan 25-50% of the time.

Supervisory Responsibilities:

  • None.

Work Environment (inside/outside):

  • The job is performed indoors, in confined areas with exposure to hot temperatures, loud noises, dust and occasional exposure to cold temperatures and fumes.

Other Requirements:

  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
  • Must pass a pre-employment alcohol/drug screen.

Hours Vary