Patient Care Coordinator

2 months ago


Chicago, United States Chicago ENT Full time
Job DescriptionJob Description

Patient Care Coordinator

Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers’ schedules. This role is full-time. Occasional travel to Skokie, Lakeview, Halsted, and Peterson practices is required.

This role will report to the Scheduling Lead.

PRIMARY RESPONSIBILITIES of the PATIENT CARE COORDINATOR

  • Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.
  • Ensure appropriate and accurate data entry of patient information.
  • Ensure insurance verification accuracy through EMR system and/or directly with the patients' insurance.
  • Ensure copies of insurance, photo ID, outside medical records, and any required referrals are entered into the EMR system.
  • Courteously collect outstanding balances and copayments in advance of patient appointments.
  • Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems.
  • Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner.
  • Assist with group administrative tasks including:

o Sorting faxes

o Verifying virtually scheduled appointments via ZocDoc, Healow, and PerfectServe

o Monitoring tasks assigned internally to “User, Scheduler” and “User, Front Desk” as assigned by the Scheduling Lead

o Responding to voicemail messages and Glacial inquiries

o Reviewing provider schedules for accuracy and rescheduling as needed

o Monitoring the info@chicagoent.com general email box

o Registering patients referred to the practice

o Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices

  • Other duties as individually assigned

REQUIRED QUALIFICATIONS of the PATIENT CARE COORDINATOR

  • High school diploma or equivalent required
  • Ability to work within an EMR database and navigate through a Windows environment required
  • Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

PREFERRED QUALIFICATIONS of the PATIENT CARE COORDINATOR

  • 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
  • Experience working in a Sleep or ENT Specialist Office
  • A valid driver's license is preferred.

SUPERVISORY RESPONSIBILITY of the PATIENT CARE COORDINATOR

This position has no supervisory responsibility.

CERTIFICATES, LICENSES, REGISTRATIONS of the PATIENT CARE COORDINATOR

All employees are required to provide proof of vaccination or exemption.

WAGE of the PATIENT CARE COORDINATOR

$18-22.00 + Travel Reimbursement

ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.



  • Chicago, United States Chicago ENT Full time

    Job DescriptionJob DescriptionPatient Care CoordinatorOur friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating...


  • Chicago, United States Chicago ENT Full time

    Job DescriptionJob DescriptionPatient Care CoordinatorOur friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating...


  • Chicago, United States Chicago ENT Full time

    Job DescriptionJob DescriptionOur friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and...


  • Chicago, United States Great Lakes Dental Partners Full time

    Job Type Full-timeDescriptionJoin Our Team at Beverly Smiles Family Dental!At Beverly Smiles Family Dental, we are dedicated to providing exceptional dental care and ensuring a positive experience for our patients. Our team is committed to creating a welcoming and supportive environment for everyone who visits us. We are excited to announce that we are...


  • Chicago, Illinois, United States Advocate Health Full time

    Key Responsibilities:Facilitates patient care within the Advocate Health system, ensuring seamless communication between departments as directed by healthcare providers.1) Coordinates services with team members to minimize patient wait times.2) Provides translation services between Spanish and English as necessary.3) Reinforces discharge instructions as...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Position: Patient Care Management CoordinatorCompany: Northwestern Memorial HealthcareAt Northwestern Memorial Healthcare, we recognize that every interaction with a patient is crucial in cultivating a supportive and positive environment. Our patient-focused philosophy sets us apart as a leader in the healthcare industry. As a member of our organization, you...


  • Chicago, Illinois, United States RUSH Physical Therapy Full time

    Position Overview:As a Patient Care Coordinator, you will play a vital role in ensuring that our patients have a seamless and positive experience from the moment they arrive at our facility.Employment Type: Full-TimeLocation: Chicago, ILIn this position, you will be the first point of contact for patients, managing both their needs and the operational...


  • Chicago, Illinois, United States Northwestern Medicine Full time

    Position OverviewThe Patient Care Coordinator embodies the core mission, vision, and values of Northwestern Medicine. This role is essential in ensuring adherence to the organization's ethical standards and compliance protocols.Key ResponsibilitiesFacilitate effective communication between patients and healthcare providers.Coordinate patient care services to...


  • Chicago, United States Great Lakes Dental Partners Full time

    Job Type Full-time Description Downtown Dental Loop is a leading dental practice committed to delivering high-quality dental care to our patients. We pride ourselves on our exceptional team of professionals dedicated to creating a comfortable and friendly environment for our patients. We are currently seeking a patient care coordinator to join our team and...


  • Chicago, Illinois, United States Primecare Community Health Full time

    About the OrganizationPrimeCare Community Health is committed to delivering exceptional healthcare services to the community. We strive to foster a diverse and inclusive environment where every employee is appreciated and respected.Position Title: Patient Care CoordinatorPosition OverviewRole SummaryThe Patient Care Coordinator serves as the main liaison for...


  • Chicago, Illinois, United States FriendHealth Full time

    Position OverviewThe Patient Care Coordinator will play a crucial role in managing incoming communications from patients and facilitating appointment scheduling with healthcare providers at FriendHealth.This role requires a commitment to a full-time schedule, which may include varied hours, weekends, and holidays as needed.Union AffiliationThis position is...


  • Chicago, Illinois, United States RUSH Physical Therapy Full time

    Position Overview:Patient Care CoordinatorJoin our RUSH Physical Therapy Team as a Patient Care Coordinator in a part-time capacity.At our facility, we prioritize delivering an outstanding experience for every patient, beginning at the reception area. As a Patient Care Coordinator, you will oversee both the patient interactions and the administrative...


  • Chicago, Illinois, United States Advocate Health Full time

    Key Responsibilities:Oversees the coordination of diagnostic tests and therapeutic procedures across various departments for patients within nursing units. Maintains a comprehensive understanding of the functions and services provided by all diagnostic and treatment departments to enhance the scheduling of tests and treatments.Facilitates essential...


  • Chicago, United States Amen Clinics Full time

    The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs....


  • Chicago, United States ENT Partners Full time

    Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to...


  • Chicago, Illinois, United States Syneos Health Inc Full time

    Position Overview:As a Patient Care Coordinator, you will play a vital role in ensuring that patients receive the support they need in a virtual healthcare environment. Your ability to connect with individuals and provide exceptional service will be key to your success in this position.Key Responsibilities:1. Respond promptly and accurately to incoming...


  • Chicago, United States ENT Partners Full time

    Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to...


  • Chicago, United States Chicago ENT Full time

    Job DescriptionJob DescriptionOur friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and...


  • Chicago, United States Chicago ENT Full time

    Job DescriptionJob DescriptionOur friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and...


  • Chicago, Illinois, United States Weiss Memorial Hospital Full time

    Position Overview:As a vital member of the team at Weiss Memorial Hospital, the Patient Service Representative plays a crucial role in ensuring a seamless experience for our patients and visitors.Key Responsibilities:Welcoming Patients: Greet patients and their families with a warm and friendly demeanor.Patient Registration: Accurately register patients by...