Patient Care Coordinator

2 months ago

Melbourne, United States Premier Plastic Surgery Partners LLC Full time
Job DescriptionJob Description

Job Summary:

Are you energetic, self-motivated and sales driven? Do you love the world of aesthetics and beauty? Then, we want you Clevens Face and Body Specialists is looking for a superstar to join their world-renowned team of experts in Facial Plastic Surgery and Aesthetics to help expand our already growing injectable practice.

As a Patient Care Coordinator, you will play a pivotal role in assisting individuals in achieving their aesthetic aspirations. This involves promoting and selling our comprehensive suite of nonsurgical and surgical cosmetic treatments. Success in this role is measured by exceeding monthly sales goals and maintaining excellence in weekly, monthly, and quarterly metrics. You’ll report to the Practice Director and Medical Director, working closely with a dedicated team of professionals. You must be poised, professional, creative, eager to succeed, passionate and charismatic. Background in aesthetics is a strong plus.


About Clevens Face and Body Specialists

Clevens Face and Body Specialists is a specialty plastic surgery group and medispa founded by Ross A. Clevens, MD, FACS. He has served patients in the Central Florida area and beyond for more than 25 years. His associates include Facial Plastic Surgeon Phillip Barbee, MD and Breast and Body Plastic Surgeon Andrew McGregor, MD. With offices in Melbourne and Merritt Island, Fla. Clevens Face and Body Specialists also offers Botox and fillers, NeoGraft hair restoration, laser treatments, nonsurgical body contouring, skin cancer care and medical-grade skin care. The practice helps patients look and feel their best by offering comprehensive care delivered by a team of specialists. Known for leading the way with innovation, community giving and excellence in patient care, Clevens Face and Body Specialists was named one of the nation’s top healthcare firms in the American Business Awards. Locations Melbourne & Merritt Island. www.drclevens.com

Responsibilities:

  • Utilize a consultative selling approach to identify ways to help patients achieve their aesthetic goals.
  • Conduct one-on-one beauty strategy sessions, both virtually and in-office, influencing patient to take positive actions.
  • Address patient needs, adding substantial value throughout their aesthetic journey.
  • Manage revenue across multiple patient accounts at different stages of the sales cycle.
  • Take an entrepreneurial approach to manage opportunities, prospect for leads, set appointments, generate referrals, and conduct marketing planning.
  • Provide regular status updates on leads and opportunities to ensure timely responses and report on lead quality for marketing optimization.
  • Effectively manage inbound leads by working collaboratively with internal partners to drive revenue.
  • Offer patient education, coordination, and scheduling for plastic surgery procedures.
  • Serve as the primary liaison between patients, staff, and physicians.
  • Provide an exceptional experience for every prospect and patient, demonstrating a commitment to excellence.

Qualifications:

  • Required:
    1. Education: Bachelor’s Degree
    2. 5+ years of demonstrated success in a fast-paced, consultative plastic surgery or aesthetic sales environment
    3. Prior experience in Plastic Surgery, Dermatology, or a Medical Spa preferred, but not required
    4. Passionate about educating and selling to patient dissatisfied with their appearance
    5. Highly skilled in identifying business challenges and providing effective solutions
    6. An outstanding verbal communicator and active listener with strong emotional acumen
    7. Team-oriented with a desire to develop lasting professional relationships
    8. Quick to learn and apply new concepts
    9. Proficient in both oral and written communication, comfortable with phone calls, adept at engaging in Zoom meetings, live presentations, and skilled in crafting effective emails
  • Preferred:
    1. Experienced in managing accounts with an online CRM (Zoho, Hubspot, etc).
    2. Knowledge of Nextech and other practice management/clinical systems

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