Membership Director

1 month ago

Springfield, United States Springfield JCC Full time
Job DescriptionJob Description

Position: Membership Director

Status: Full-time (40 hours per week), Exempt

Supervisor: Chief Operating Officer

Supervises: Welcome Desk Receptionists

Position Summary

The Membership Director is responsible for maintaining and growing a quality membership base for the Springfield JCC. This position develops sales plans, promotions, and membership targets, as well as manages the day-to-day activities of member recruitment and retention. The Membership Director demonstrates excellence in character and customer service, and helps build strong community relationships that align with the mission of the Springfield JCC. Include cover letter with resume for immediate consideration.

Essential Duties and Responsibilities

Membership Strategy

  • Develop and implement strategic approaches to new membership recruitment, retention, and and outreach to ensure they are unique and/or competitive

  • Work collaboratively with departments (e.g., Wellness and Recreation, Youth and Family) to maximize member engagement through well-coordinated programs and services

  • Design, develop, and deliver membership initiatives to attract new members, mitigate attrition, and inspire previous users to engage with the Springfield JCC

  • Create surveys and other feedback mechanisms to better determine how the JCC can meet community needs and expand interest in our member services and programs

  • Keep abreast of industry trends to identify new markets and growth opportunities

  • Review and suggest updates to existing membership policies, as needed

Community Outreach

  • Develop and expand relationships with organizations in the Jewish and greater community that will enhance the visibility of JCC membership, programs, and services

  • Build relationships with other JCCs to share best practices and create new opportunities for collaboration

  • Represent the agency at various community meetings and events to promote our mission and key programming

  • Build rapport with new community partners and foster deeper relationships with current partners

Member Services Management

  • Handle phone/email solicitation, provide facility tours, and follow up on prospective members

  • Manage the registration process of new members and maintain all membership records and files in proper order

  • Utilize the JCC’s membership management software to ensure membership data integrity and optimize the user experience

  • Work with program staff to develop and implement regular membership appreciation programs and events

  • Develop various membership materials, including applications, welcome kits, banners, certificates, and other collateral, in collaboration with Marketing staff

  • Track progress of member recruitment and retention; produce monthly statistical data for executive team (e.g., guest visits, reactivations, membership sales conversion ratios, etc.)

  • Ensure accurate financial tracking of renewals and cancellations, and provide timely outreach to members regarding delinquent accounts

  • Work with COO to coordinate financial assistance process for new and current members

  • Respectfully communicate and enforce rules with members; address member complaints and issues in a timely and professional manner

  • Oversee the JCC’s membership incentive programs, including SilverSneakers and Renew Active

  • Attend all scheduled meetings and trainings, as required

Welcome Desk Supervision

  • Supervise the Welcome Desk receptionists, including staff onboarding, ongoing learning opportunities, and regular evaluative practices

  • Manage the Welcome Desk scheduling to ensure consistent coverage during the JCC's hours of operations and arrange for substitute coverage, as needed

  • Implement Welcome Desk processes and protocols to enhance the member experience and ensure professional, efficient operations

  • Maintain the Welcome Desk Google calendar to ensure that staff shifts are reflected clearly and accurately

  • Keep the Welcome Desk staff apprised of key programs, events, holiday closings, etc.

Qualifications

  • Outstanding written and verbal communication skills, including exceptional customer service, cold calling, and persuasive presentation abilities

  • Driven by the JCC mission of building community and enhancing connection to Jewish life

  • Able to think strategically and critically while being detailed and goal-oriented

  • Have a grasp of the community’s resources, including the local Jewish organizational landscape

  • Must possess excellent computer skills including, but not limited to, Microsoft Office, Google Suite, and membership management/CRM software

  • Ability to set and communicate clear goals and objectives, and prioritize the most cost-effective use of resources to meet goals

  • Ability to focus on multiple projects and priorities simultaneously

Education/Experience

Bachelor’s degree required. 5+ years of full-time experience in marketing, sales, business, and/or customer service. Management experience in the wellness/recreation/hospitality industry is helpful.

Working Conditions

Available to work occasional nights and weekends, as needed.

  • Membership Director

    1 month ago

    Springfield, United States Springfield JCC Full time

    Job DescriptionJob DescriptionPosition: Membership Director Status: Full-time (40 hours per week), ExemptSupervisor: Chief Operating OfficerSupervises: Welcome Desk ReceptionistsPosition SummaryThe Membership Director is responsible for maintaining and growing a quality membership base for the Springfield JCC. This position develops sales plans, promotions,...

  • Membership Sales Manager

    1 week ago

    Springfield, United States Anytime Fitness Full time

    MEMBERSHIP SALES MANAGER AT ANYTIME FITNESS Locations: West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington, Granby, Newington, Windsor, Southington, Wilton, and Canton, CT. COMPANY OVERVIEW At Anytime Fitness, we take pride in being the premier health and wellness facility in our communities. As an independently owned and operated...

  • Executive Director

    2 months ago

    Springfield, United States Supportive Housing Providers Association Full time

    Job DescriptionJob DescriptionLocation: Remote (Illinois)Supportive Housing Providers Association (SHPA) is searching for an Executive Director who shares our passion for housing advocacy to end homelessness and unnecessary institutionalization in Illinois. This unique position will offer a blended opportunity of advocacy, administrative and relationship...

  • Executive Director

    2 months ago

    Springfield, United States Supportive Housing Providers Association Full time

    Location: Remote (Illinois)Supportive Housing Providers Association (SHPA) is searching for an Executive Director who shares our passion for housing advocacy to end homelessness and unnecessary institutionalization in Illinois. This unique position will offer a blended opportunity of advocacy, administrative and relationship building. You will have a direct...

  • Director of Government Relations

    6 days ago

    Springfield, United States Illinois Association of School Boards Full time

    Director of Government RelationsGovernment Relations · Springfield, IllinoisThe Illinois Association of School Boards (IASB) is seeking applicants for a full-time director in the Governmental Relations Department in IASB’s Springfield office (Lombard office location optional). This position reports to the Associate Executive Director, Governmental...

  • Director of Government Relations

    2 weeks ago

    Springfield, United States Illinois Association of School Boards Full time

    Job DescriptionJob DescriptionSalary: The Illinois Association of School Boards (IASB) is seeking applicants for a full-time director in the Governmental Relations Department in IASB’s Springfield office (Lombard office location optional). This position reports to the Associate Executive Director, Governmental Relations.Position Summary: The Director of...

  • Director of Data Science

    4 days ago

    Springfield, Illinois, United States GoHealth Full time

    Director of Data Science at GoHealthGoHealth, a leading health insurance marketplace and Medicare-focused digital health company, is seeking a Director of Data Science to join its Data Science Strategy and Insights team. The Director will lead a team of data scientists and analysts to create strategic reporting, business insights, and predictive models to...

  • Medical Director

    1 month ago

    Springfield, Illinois, United States Dakin Humane Society Full time

    Dakin Humane Society is a leading non-profit animal welfare organization dedicated to improving the lives of animals in need and the people who care about them through various programs and services, helping more than 20,000 animals each year including cats, dogs, and other common small animals such as rabbits, guinea pigs, etc. We are seeking a motivated and...

  • Assistant Fatherhood Director

    5 days ago

    Springfield, United States Pregnancy Care Center Full time $50,000 - $55,000

    Job DescriptionJob DescriptionPregnancy Care Center's (PCC) mission is to save lives and strengthen families. PCC exists to offer hope and help to those facing unplanned pregnancy, many of whom are at-risk youth. PCC's vision is to foster an environment where everyone can reach his or her full potential. In accordance with the Statement of Faith, the...

  • Public Policy Director

    2 months ago

    Springfield, United States Illinois Coalition Against Domestic Violence Full time

    Job DescriptionJob DescriptionThe Director of Policy and Systems Advocacy is ICADV's registered lobbyist, advocating for policy that strengthens Illinois' statewide network of services providers support survivors of domestic violence, their children and individuals who cause harm. As a member of the Management team and a direct report of the CEO,...

  • Regional Sales Director

    1 month ago

    Springfield, United States Salon Service Group Full time

    Job DescriptionJob DescriptionDescription:Job Title: Regional Sales DirectorDepartment: SalesReports to: Sales Director Status: Full-time (Exempt)Salon Service Group, founded over 32 years ago, is the nation's largest privately-owned professional beauty distributor. SSG proudly partners with the Professional Beauty Industry exclusively, through salons,...

  • Inspector General and Policy Director

    23 hours ago

    Springfield, Illinois, United States Air National Guard Units Full time

    Job SummaryThis is a critical role within the Air National Guard Units, responsible for overseeing and implementing inspection policies and procedures. The Director of Inspections and Compliance will serve as the focal point for interpreting and developing Air Force inspection policy and wing-level long-range strategic plans.Key ResponsibilitiesOversee...

  • Director of Structural Engineering

    2 months ago

    Springfield, United States Hampton, Lenzini and Renwick, Inc. Full time

    Job DescriptionJob DescriptionHampton, Lenzini and Renwick, Inc. (HLR) is looking to hire a full-time Director of Structural Engineering for either our Crystal Lake, Elgin or Springfield, IL office. Are you a professional who is ready to take your career to the next level in a rewarding environment with an established and respected firm that cares about the...

  • Addiction Medicine Medical Director Opportunity

    1 month ago

    Springfield, United States Trinity Health Full time

    Trinity Health Of New England - the regions largest nonprofit health system - is seeking a Board-Certified Addiction Medicine physician to be our next Medical Director of the Addiction Consult Service at Mercy Medical Center located in Springfield, Massachusetts. This is an excellent opportunity to bring your experience and skills to a team providing...

  • Addiction Medicine Medical Director Opportunity

    1 month ago

    Springfield, United States Trinity Health Full time

    Trinity Health Of New England - the regions largest nonprofit health system - is seeking a Board-Certified Addiction Medicine physician to be our next Medical Director of the Addiction Consult Service at Mercy Medical Center located in Springfield, Massachusetts. This is an excellent opportunity to bring your experience and skills to a team providing...

  • Addiction Medicine Medical Director Opportunity

    3 months ago

    Springfield, United States Trinity Health Full time

    Trinity Health Of New England - the regions largest nonprofit health system - is seeking a Board-Certified Addiction Medicine physician to be our next Medical Director of the Addiction Consult Service at Mercy Medical Center located in Springfield, Massachusetts.This is an excellent opportunity to bring your experience and skills to a team providing...

  • Director of Inspections and Compliance

    1 day ago

    Springfield, Illinois, United States Air National Guard Units Full time

    Job SummaryThis is a critical role within the Air National Guard Units, responsible for overseeing the development and implementation of inspection policies and procedures. The successful candidate will serve as the focal point for interpreting and implementing Air Force inspection policy and wing-level long-range strategic plans.Key ResponsibilitiesOversee...

  • Assistant Teacher(s)

    3 months ago

    Springfield, United States Springfield JCC Full time

    Job DescriptionJob DescriptionIf you have a desire to work with a loving, inquisitive, child-centered team, then the Springfield Jewish Community Center Early Learning Center is your next professional home! We are looking for amazing Assistant Teachers to support our children and classroom educators. We have full and part-time openings for nurturing,...

  • Employment Specialist

    4 weeks ago

    Springfield, United States Resources for Human Development Full time

    Job DescriptionJob DescriptionDescription:Job titleEmployment SpecialistReports toProgram Director/Assistant Program Director/Department DirectorPosition SummaryEmployment Specialist provides direct vocational assessment, job development, and job coaching services to participants. The Employment Specialist will participate in identifying needed support to...

  • Rehabilitation Department Head

    1 day ago

    Springfield, Massachusetts, United States Aegis Therapies Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Rehabilitation to lead our rehabilitation department at BDB Rehab. As a key member of our team, you will be responsible for overseeing the delivery of high-quality rehabilitation services to our patients.Key ResponsibilitiesDevelop and implement effective rehabilitation programs to...