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Shift Leader

3 months ago

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Job DescriptionJob DescriptionDescription:

CAN YOU DELIVER AMAZING?

If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie Café is the place for you We’re looking for megastars who embrace our belief and live the lifestyle that when you eat better, you feel better. The ideal candidate will have a fun and outgoing personality who will welcome new and existing customers to the brand. We have over 800 franchise locations and are still growing. Be a part of something great and join our team today

As the brand ambassador, the Café Manager is responsible for driving profitability through the P&L, while developing a crew that serves customers with unparalleled hospitality. The ideal candidate must align with the culture and values of the brand while delivering results in a fast-paced environment.


SHIFT LEADER ESSENTIAL FUNCTIONS

  • Open or close the store and run a designated shift
  • Conduct team huddles to ensure all crew members are assigned to their tasks, set goals for the shift and to get the team excited about their day
  • Make sure the daily cleaning tasks are completed each day
  • Ensure that the temp log requirements are met daily
  • Ensure all quadrants of scorecard are met
  • Maintains and exceeds customer expectations to build brand loyalty.
  • Presents a consistent, professional image of the café and crew by maintaining all sanitation, uniform and appearance standards.
  • Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs with the crew members, following appropriate guidelines.
  • Works with Café managers and owners to ensure successful food audits with all entities (Health Department, Ecosure and Tropical Smoothie)
Requirements:

QUALIFICATIONS/REQUIREMENTS

  • Minimum of 6 months experience in the restaurant or fast-casual field required.
  • Ability to resolve customer issues in the store during the shift
  • Lead crew members on a shift for prep, food, smoothie and general store safety and cleanliness
  • Resolve any employee issues in the store during the shift
  • Effective verbal and written communication skills.
  • Servsafe® Certification or ANSI approved food safety course
  • Prince Georges County Food Service Manager license (or ability to obtain one)

Job Type: Full-time