IT Service Management Engineer

4 weeks ago


Saint Paul, United States Wings Financial Credit Union Full time
Job DescriptionJob Description

PRIMARY PURPOSE: As part of the End User Services team, the ITSM Engineer – ServiceNow will be involved in the development, configuration, administration, maintenance, and support of the ServiceNow Platform.

ESSENTIAL FUNCTIONS:

  • Customize, configure, and support solutions on the ServiceNow platform as it relates to ITOM, ITAM, CMDB, ITSM, Service Catalog, workflow automation, and other related functionality.
  • Implement necessary third-party external systems and ensure they are functioning as expected.
  • Design, configure, and support new applications and modules.
  • Implement and optimize workflows, automation, and integrations to streamline technical issue resolution processes.
  • Monitor the health, usage, and overall compliance of ServiceNow and its applications.
  • Perform day-today administration of the ServiceNow Platform.
  • Support ServiceNow discovery tool for CMDB.
  • Maintain the integrity of the ServiceNow Platform across production and non-production instances.
  • Analyze business requirements and translate them into effective technical solutions within the ServiceNow platform.
  • Create and maintain custom reports and dashboards.
  • Stay on top of industry trends and advancements in ServiceNow technology to recommend innovative solutions and improvements.
  • Provide support for the ServiceNow Platform resolving incident tickets and fulfilling service requests escalating to ServiceNow support when needed.
  • Contribute to the continuous improvement of service management practices by analyzing data, identifying trends, and proposing strategic enhancements.
  • Assist in building and maintaining internal documentation and procedures for which this position is made responsible.
  • Closely adheres to credit union security standards, policies, and procedures.
  • Performs other related duties as assigned.

EDUCATION and EXPERIENCE:

  • Associates degree (AA) and 5+ years related experience with implementation, development, administration, and support within the ServiceNow Platform.
  • Proven ability to design, configure, and customize ServiceNow modules to meet specific business requirements.
  • Understanding of integrating ServiceNow with other systems and tools.
  • Proven ability to analyze existing processes, identify bottlenecks and implement improvements using ServiceNow capabilities.
  • Strong understanding of ITIL and ServiceNow best practices.
  • Effective oral and written communication skills required to interact, resolve, and document business or technical requirements.
  • Ability to work independently with little supervision as well as collaboratively in a team environment.
  • Self-motivated individual who can handle undefined problems and think abstractly to deliver results.
  • Ability to work in a fast pace, Agile environment.
  • Attention to detail and strong organizational skills plus the ability to prioritize projects and tasks.
  • Bondable

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Saint Paul, United States Higher Recruitment, Inc. Full time

    Job SummaryThe Project Manager is responsible and accountable for planning and allocating resources, preparing budgets, monitoring progress, and keeping stakeholders informed throughout the project lifecycle. The Project Manager leads a team of professionals in completing projects by a set deadline to uphold business initiatives. This position defines,...


  • Saint Paul, United States Brown and Caldwell Full time

    We have an exciting opportunity for an Office Leader and Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and stormwater engineering projects, and a his Client Service, Leader, Manager, Business Operations, Leadership, Service Manager, Construction, Business...


  • Saint Paul, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers...


  • Saint Paul, United States Ten Solutions Full time

    Job DescriptionJob DescriptionJob SummaryIndustry Leading provider of water, wastewater, and industrial controls with a proven history of innovation and excellence. Our experienced sales staff, programmers, technicians, and project engineers are here to serve you.This position is responsible for engineering electrical controls projects from design to...

  • Project Engineer

    3 weeks ago


    Saint Paul, United States Novel Energy Solutions LLC Full time

    Job DescriptionJob DescriptionDescriptionThe Project Engineer coordinates and manages outside engineering services to design and develop solar PV projects.What you'll do:·         Project Engineer tracks and drives all milestones, deadlines, and plan sets with outside engineering firms.·         Work with Engineering Manager and Project...


  • Saint Paul, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that...


  • Saint Paul, United States AEC Resources, Inc. Full time

    Join our expanding Civil Engineering team, where innovation, dedication, and a collaborative spirit shape the future of transportation infrastructure. We're seeking a dynamic Senior Civil Engineer with a passion for managing multifaceted transportation projects. Your expertise will drive projects sp

  • Mechanical Engineer

    2 days ago


    Saint Paul, Minnesota, United States NV5 Full time

    Mechanical EngineerJob ID# of Openings: 1Job Locations: US-MN-Saint PaulCategory: EngineeringType: Regular Full-TimeOverviewAre you a natural problem solver? We are seeking passionate and driven Mechanical Engineers to be part of our Mechanical Building Systems Team, dedicated to providing innovative engineering solutions in areas such as Higher Education,...

  • Sales Manager

    1 month ago


    Saint Paul, United States Housing Hub Property Management Full time

    Job DescriptionJob DescriptionJob Title: Sales Manager - Property ManagementLocation: Saint Paul, MNJob Type: Full-TimeSalary: Base Salary + CommissionCompany Overview:Join our dynamic property management company, committed to enhancing the value and experience of property ownership. With an expansive portfolio and a dedication to excellence, we are a...

  • Facilities Engineer

    5 hours ago


    Saint Paul, United States The Davis Companies Full time

    This Facilities Engineer provides facility engineering support for the day-to-day design, development, and maintenance of facility standards for our facilities. Facilities Engineer will also do the following:Assist with troubleshooting of complex facility issues associated with utilities and support services using knowledge of compressed air, dust...

  • Mechanical Engineer

    1 month ago


    Saint Paul, Minnesota, United States NV5 Full time

    Mechanical EngineerJob ID # of Openings1Job LocationsUS-MN-Saint PaulCategoryEngineeringTypeRegular Full-TimeOverviewAre you a problem solver? We are looking for passionate, driven Mechanical Engineers to join our Mechanical Building Systems Team focused on delivering engineering solutions with an interest in Higher Education, Government, and Industrial...

  • General Manager

    1 day ago


    Saint Paul, Minnesota, United States MRA-The Management Association Full time

    Job Title: General ManagerCompany: Oxygen Service CompanyLocation: St. Paul, MNSeeking an experienced and dynamic General Manager to help lead our team to success. As the General Manager you will oversee all aspects of daily operations from strategic planning to personnel management, ensuring efficiency, profitability, and exceptional customer service. The...

  • Project Manager

    1 day ago


    Saint Paul, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive, and Fun) and careers...

  • Program Manager

    1 day ago


    Saint Paul, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that...


  • Saint Paul, United States Pathways to Community Full time

    Job DescriptionJob DescriptionIf you have management experience in the Human Services field and have a strong desire to lead and serve with compassion and enthusiasm, we want to talk with you! Located throughout the Twin Cities Metro area, Pathways to Community is a human services provider offering family and residential services to youth and adults with...


  • Saint Paul, United States AEC Resources, Inc. Full time

    Join our expanding Civil Engineering team, where innovation, dedication, and a collaborative spirit shape the future of transportation infrastructure. We're seeking a dynamic Senior Civil Engineer with a passion for managing multifaceted transportation projects. Your expertise will drive projects spanning highways, transit systems, railways, and...

  • Program Manager

    1 day ago


    Saint Paul, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that...


  • Saint Paul, United States Blackbridge Property Management Full time

    Job DescriptionJob DescriptionWe are seeking a Property Management Administrative Assistant to become a part of our team! You will help plan and facilitate all real estate activities and transactions. Responsibilities:Perform administrative assistant functions including but not limited to: answering phones, tenant relations, record keeping, filing, data...


  • Saint Paul, United States Storm Creek Full time

    Job DescriptionJob DescriptionCustomer Service ManagerPosition Overview:The Customer Service Manager services and supports both external and internal customers and manages the Customer Experience team. With a keen understanding of the promotional products and/or apparel industry, the manager knows how to create the best possible customer experience for all...


  • St Paul, United States IT Associates, Inc. Full time

    Desktop Support EngineerLocation Woodbury, MN- 55125 Contract : 12 monthsRole : On-site from 8-4 PM CSTMust have: Integration of Mac based systems into a Windows based corporate environment.Interview: 2 rounds VideoStart : ASAPClient : Large Managed IT Services firm focused on IT Infrastructure support/upgrade/maintenanceQualifications:Must have experience...