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Senior Patient Account Specialist
2 months ago
Title: Senior Patient Account Specialist
Terms: Contract 3-6 months (possible extensions)
Location: Lake Charles, LA (onsite M-F)
Industry: Healthcare
Pay: $20 per hour
Overview: The Senior Patient Account Specialist plays a crucial role in ensuring the accurate and timely billing and collection of physician services. The position encompasses a broad range of responsibilities, including optimizing the revenue cycle for physician services, maintaining high levels of customer service, and addressing insurance claim denials.
Responsibilities:
- Conduct billing activities, accounts receivable follow-up, and resolve credit balances to facilitate the payment of claims.
- Analyze trends to enhance the revenue cycle's effectiveness and efficiency, pinpointing and addressing root causes.
- Deliver exceptional customer service to organizational personnel, insurance carrier representatives, and patients.
- Accurately document all follow-up activities within the practice management system.
- Provide education to patients about their insurance plans.
- Follow-up on denied insurance claims, working closely with insurance companies to resolve denials and expedite payment.
- Ensure compliance with privacy regulations and the safeguarding of Protected Health Information (PHI).
- Communicate effectively, aligning with the organization's mission through both oral and written forms.
- Adhere to all organizational policies, procedures, quality standards, safety guidelines, and infection control measures.
- Support the organization's mission, ethics, diversity objectives, and service standards.
- Handle additional duties as required.
Requirements:
- High school diploma or equivalent; additional college coursework is advantageous.
- Proficiency in operating telephones, computers, copiers, fax machines, and 10-key calculators.
- Strong communication skills, both oral and written.
- High attention to detail with the capability to manage multiple tasks.
- Experience with follow-up on denied insurance claims, demonstrating a solid understanding of insurance regulations and appeal processes.
- Familiarity with medical terminology and healthcare billing practices.
Medical Requirements:
- Understanding of medical billing and coding practices.
- Knowledge of healthcare regulations, including HIPAA.
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