Executive Steward

2 weeks ago

Grand Rapids, United States JW Marriott Hotel Grand Rapids Full time
Job DescriptionJob Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This position is eligible for full benefits (medical, dental & vision), DailyPay, 401K, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY

The job purpose of the Executive Steward is to achieve food and beverage revenue, profit and customer satisfaction goals by maintaining a clean, sanitized kitchen and managing the stewarding area

ESSENTIAL FUNCTIONS

  • Develop and implement strategies for stewarding area that are aligned with the company’s food and beverage objectives.
  • Create an environment for employees that are aligned with the company culture through constant communication and reinforcement.
  • Develop and implement strategies for attracting and retaining employees.
  • Maintain par levels of stock; complete requisition for additional supplies as appropriate, and complete quarterly inventories.
  • Monitor supply of clean dishware, glassware and pans; take corrective action to maintain supply level.
  • Help create and maintain annual departmental budgets. Adhere to all monthly and annual budget and cost guide lines.
  • Schedule employees based upon forecasted volumes.
  • Manage the operation of the steward department; train employees on proper cleaning methods and operation of the equipment, as well as Marriott standards.
  • Check the proper operation of the dish machine/cleaning equipment daily. Check and maintain all appropriate logs.
  • Keep food and beverage areas clean; including but not limited to, hallways, food pantries, banquet areas, coolers and satellite food preparation areas.
  • Direct steward personnel in the cleaning and sanitation of floors, work surfaces, etc.
  • Develop and implement schedule for special projects and deep cleaning projects.
  • Ensure that all floors, work surfaces, etc. are clean and sanitized regularly. Deliver the Marriott experience for guests and employees.
  • Ensure that the hotel delivers the company experience by reviewing hotel operations from the customer’s perspective as well as from a business perspective.
  • Provide employees with the tools and environment they need to deliver the JW experience.
  • Develop and implement strategies and practices that support employee engagement.
  • Support the luxury dining experience by maintaining supplies for food and beverage service.
  • Coordinate pick-up and delivery of staff and equipment (i.e. Glassware, china, flatware and hollowware) as well as scheduling for off-site events. Supervise stewarding execution of off-site events.
  • Hire, train, Supervise and certify and schedule off-site delivery drivers.
  • Hire, train, and supervise staff in trash and recycling pick-up.

Daily Responsibilities:

  • Direct associates in completion of tasks as designated by assignment sheets and/or need
  • Kitchen sanitation including strict compliance with Health Department requirements and ordinances.
  • Assist with maintenance of food area including inventory and purchasing
  • Assist with developing weekly schedules while maintaining labor costs and labor budgets
  • Assist with hiring, training, reviewing, disciplinary action and termination of associates within the Stewarding Dept.
  • Oversee requisition of all equipment necessary for events
  • Oversee maintenance and upkeep of all equipment
  • Oversee maintenance and upkeep of all storage areas, including pantries, hallways and break down areas.
  • Willingness to perform other duties as assigned
  • Manage flow of activity in the kitchen during production and during events
  • Assist with plating during sit-down dinners as well as setting up and preparing coffee for events
  • May be required to assist other departments with setting up family-meals/ buffets
  • Insure departmental safety procedures are being followed
  • Ensure the Stewarding Department is properly staffed and supervised.
  • Follow all hotel green policies.
  • Ensures trash/recyclables procedures are implemented and adhered to daily.
  • Follow all JW Marriott guest service standards.
  • Actively work with department staff, while following all departmental rules.
  • Conduct training classes and departmental meetings, periodically attend daily meetings, orientations, menu meetings, and Manager Meetings


QUALIFICATIONS
  • Ability to schedule, train, discipline and direct Stewarding Associates
  • Prior experience with P&L accountability and/or contract-managed service experience with a proven ability to successfully cost control.
  • Must have a working knowledge of operating systems, point of sale systems, ADP or scheduling systems.
  • Must possess clear and definable communication standards including: written speech, verbal communication.
  • Must be proficient with mobile communication systems, text, email, etc…
  • Must be able to convey information and ideas clearly.
  • Must be effective at listening to, understanding, and clarifying the issues raised by Team Members, Managers, Senior Management, and Guests.
  • Make quick, accurate and independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
  • Ability to effectively deal with internal and external Guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts.
  • This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

CERTIFICATES, LICENSES, REGISTRATIONS
  • Serve Safe or similar food service sanitation certificate required.

EDUCATION and/or EXPERIENCE
  • B.S. or B.A. Technology or Management Preferred or A.A Degree in Culinary
  • 10+ years’ experience in a high-volume/fine dining/banquet production
  • 5+ years of culinary management experience in food service, fine dining, or restaurant with inventory and purchasing knowledge and control

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