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Luxury Retail Sales/Stock Associate

3 months ago

Boston, United States Longchamp USA Inc Full time
Job DescriptionJob DescriptionDescription:

La Maison Longchamp:

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in the USA.


Job Summary: Great opportunity to join our Luxury Brand We are looking for a talented Luxury Retail Sales Associates to join our Longchamp boutique within Boston, MA. This is an hourly base + bonus position. Our Retail Sales Associates don't just greet and service our customers, they are relied upon to create an experience and generate and drive sales through a book of business that they manage and develop. Specializes in stocking and organizing the stockroom of the boutiques and handles many miscellaneous operation issues relating to merchandise inventory.


Essential Duties & Responsibilities:

  • Generate and maximize sales through effective client persuasion.
  • Maintain extensive knowledge of products and merchandise care.
  • Stay updated on new items, customer service guidelines, and store policies.
  • Develop and manage client books to foster long-term relationships.
  • Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention.
  • Gift wrap and bag items for customers.
  • Assist with mailings, answer phones, and process phone orders.
  • Contribute to floor moves, merchandising, and display efforts.
  • Support processing and replenishing of merchandise.
  • Tag merchandise as needed, not limited to sales periods.
  • Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping.
  • Demonstrates ownership of a stockroom by keeping all merchandise organized by style, size and color.
  • Receives and processes merchandise upon delivery by opening the boxes, sorting, and placing merchandise in appropriate assigned areas and coordinates with Store Management and staff the items immediately needed on display.
  • Prepares packages for external shipment using UPS/FedEx computer systems for shipment.
  • Assists with pulling orders and sets up, counts, ships, and prepares boxes/cartons for shipping.
  • Ensures completion of shipments, transfers, damages, and donations in a timely manner.
  • Ensures replenishment of merchandise and of miscellaneous items is done daily and accurately.
  • Complies with safety and loss prevention policies set by Company standards.
  • Processes new merchandise assists in floor moves and merchandising floor as by Company standards.
  • Assists in maintaining the store in Company standard conditions and supporting management/sales team and customers.
Requirements:

Minimum Requirements:

  • High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education.
  • Preferred: Three plus years of high-end retail, boutique, or sales experience.
  • Proficient in inventory management, customer sales, and merchandising.
  • Basic knowledge of Cegid System or similar POS transactions.
  • Proficient with the UPS System.
  • Properly prepare and send shipments and properly receive and check shipments.

Knowledge, Skills & Abilities:

  • Understands inventory, and the importance of good customer service.
  • Team players who is reliable and a self-starter.
  • Exhibits strong computer skills.
  • This position requires the ability to work flexible hours, including weekends and holidays.

The ideal candidate must be able to fulfill all the physical requirements of this job, with or without reasonable accommodation. Join us and open your Longchamp of possibilities