Field Service Representative

2 weeks ago

Pasadena, United States Northwest Administrators, Inc. Full time
Job DescriptionJob Description

At Northwest Administrators Inc., we pride ourselves in delivering superior client and customer service. Meeting expectation is never enough as we want to exceed with flawless follow through in every contact.

Our Field Service Representatives are a key component to our success. They liaison between a variety of stakeholders. These include but are not limited to benefit plan participants, local union representatives, and employer representatives. With on-the-job training, the field service representatives provide ongoing communication and education about our retirement and health benefit plans.

If working for a company that is focused on customer satisfaction, delivers on their promises, and is never satisfied with the status quo in performing superior work is of interest to you, we hope you'll consider NWA for your next career move.

What you'll be doing...

We get it. Employee benefits are complicated. Typically, when someone needs to use their benefits, they are also going through momentous changes. They're newly retired or planning to soon. Or they are dealing with an important health issue. It may be that they are new in their careers and trying to understand what their benefits mean.

That's where our Field Service Representatives help. We see this role as a "trainer" or a "teacher" in helping our participants understand the value of the benefits they rightfully have earned.

If hired, you will receive fully paid, on the job, training. With your expertise, you will perform a variety of duties including but not limited to:

  • Travel regionally overnight, as required, to worksites/union halls to answer participant questions
  • Coordinate and conduct individual, small and larger group meetings explaining benefits
  • Take ownership of participant benefit issues to ensure resolution
  • Communicate (verbal/written) with participants in English and Spanish
  • Support activities related to ongoing benefit documentation using MS Office suite of tools
  • Interact professionally & sensitively w/individuals from diverse backgrounds & perspectives
  • Progress through a structured career development program

Who you are...

  • Service Minded. Provide superior customer service, every day
  • Educated. Bachelor's degree or equivalent combination of education and experience
  • Experienced: Previous experience in pensions, benefits and/or Human Resources preferred
  • Communication. Strong verbal/written communication; bilingual Spanish language skills required
  • Skilled. Exercise professional judgment, tact and discretion when dealing with sensitive matters.

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension* plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

*A pension plan provides regular payments during a person's retirement from an investment fund to which that person, or their employer, has contributed during their working life.

If hired, you can expect...

  • Starting hourly range of $27.64 - $37.40 per hour (dependent on experience and qualifications)
  • Medical, Dental, Vision & Rx benefits, short & long-term disability & life insurance
  • Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
  • Generous 401(k) plan with company base contribution & match
  • Career development and growth opportunities

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.

Northwest Administrators Inc. | Privacy Policy (nwadmin.com)

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