Experienced Barista Only

3 months ago

New York, United States jack's stir brew Full time
Job DescriptionJob DescriptionSalary: 15.50 plus cash and credit card tips


Note: For immediate review, please submit your resume, cover letter and references via our career portal: www.jacksstirbrew.com/careers. Incomplete applications will not be considered.




About Jack's Stir Brew Coffee


 At Jack's Stir Brew Coffee, we provide our guests with a warm hospitality experience that reconnects them with what is comforting & familiar. We are committed to creating a vibrant community atmosphere and making our guests feel at home.


 We've been serving certified organic, fair trade & shade grown coffee and espresso drinks since 2003. Alongside coffee drinks of the highest quality, we carry a variety of house-baked, vegan, gluten free and organic pastries, as well as cold pressed juices and healthy marketplace items.




About the Position


 The Barista is a critical member of the Jack's Stir Brew Coffee experience. They are responsible for providing an exceptional guest experience. Our stores are fast paced environments and candidates must be able to maintain a positive, upbeat vibe while performing job specific duties.


 All Baristas go through an extensive training program. Our training is structured so that Baristas build a strong product-knowledge foundation, gain exceptional hospitality skills and learn to handle all stations and shifts within our stores. They report to the Coffee Shop Manager, but will generally work under the direct supervision of Assistant Coffee Shop Managers or Shift Leads.




Essential Functions


 Guest Experience:


 Greet all guests with a smile and provide friendly, efficient service


Create a rapport with guests by learning their names and favorite products


Educate guests and provide information on all food, beverage and marketplace products


Take guest orders and process payments using our POS system


Offer additional and complementary products (upselling)


Prepare coffee, tea and espresso based dinks (both hot and cold)


Prepare a variety of food items


Bag, box, wrap, or gift-wrap customer purchases


Assist the Bar, Food and Barista stations during rush periods


Issue refunds, credits, or comps with supervisor approval


Resolve guest complaints


Assist in maintaining clean and orderly stations and front of house


Help maintain consistent high product standards and brand experience


Store Operations




Conduct cash counts and balance cash registers at the beginning and end of shifts to ensure that all transaction amounts are verified and correct


Compute and record totals transaction at shift's end


Assist Assistant Managers with store inventory counts, stocking shelves


Assist Shift Leads with store opening and closing


Communicate with team members and management to solve problems and improve service


Support a positive work environment


Other duties and side work as assigned


Education & Experience




High School Diploma or General Education Degree (GED) required


At least  (2) year's of barista experience.


Qualifications:

Be well versed in performing monetary transactions such as giving and receiving change


Previous experience operating a POS terminal


Previous experience maintaining/balancing cash drawer during shift changes


Demonstrated customer service and interpersonal communication skills


Ability to keep calm and effectively communicate during high-pressure and transaction-heavy time periods


Strong attention to detail and healthy respect for cleanliness and sanitation


Open to constructive criticism and constantly striving to improve


Ability and willingness to perform light housekeeping duties and additional side work


Time & Physical Demands


Availability to work a minimum of 4 shifts per week (20-35 hours)


Availability and willingness to work early mornings and/or on weekends


Ability to stand for an extended period of time and move about the café


Ability to lift up to 40 lbs


Use of hands -- ability operate POS terminal and café machinery


Talk/hear -- frequently communicate with customers & staff


Work Environment:


Work is performed in a dynamic, high-volume café setting


The work environment can be noisy during peak hours

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