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Experienced Barista Wanted

2 months ago

New York, New York, United States Jack's Stir Brew Full time
About the Position

The Barista is a critical member of the Jack's Stir Brew Coffee experience. They are responsible for providing an exceptional guest experience. Our stores are fast-paced environments and candidates must be able to maintain a positive, upbeat vibe while performing job-specific duties.

All Baristas go through an extensive training program. Our training is structured so that Baristas build a strong product-knowledge foundation, gain exceptional hospitality skills, and learn to handle all stations and shifts within our stores. They report to the Coffee Shop Manager, but will generally work under the direct supervision of Assistant Coffee Shop Managers or Shift Leads.

Essential Functions
  • Guest Experience:
    • Greet all guests with a smile and provide friendly, efficient service
    • Create a rapport with guests by learning their names and favorite products
    • Educate guests and provide information on all food, beverage, and marketplace products
    • Take guest orders and process payments using our POS system
    • Offer additional and complementary products (upselling)
    • Prepare coffee, tea, and espresso-based drinks (both hot and cold)
    • Prepare a variety of food items
    • Bag, box, wrap, or gift-wrap customer purchases
    • Assist the Bar, Food, and Barista stations during rush periods
    • Issue refunds, credits, or comps with supervisor approval
    • Resolve guest complaints
    • Assist in maintaining clean and orderly stations and front of house
    • Help maintain consistent high product standards and brand experience
  • Store Operations:
    • Conduct cash counts and balance cash registers at the beginning and end of shifts to ensure that all transaction amounts are verified and correct
    • Compute and record totals transaction at shift's end
    • Assist Assistant Managers with store inventory counts, stocking shelves
    • Assist Shift Leads with store opening and closing
    • Communicate with team members and management to solve problems and improve service
    • Support a positive work environment
    • Other duties and side work as assigned
Education & Experience

High School Diploma or General Education Degree (GED) required

At least (2) year's of barista experience.

Qualifications:

  • Be well-versed in performing monetary transactions such as giving and receiving change
  • Previous experience operating a POS terminal
  • Previous experience maintaining/balancing cash drawer during shift changes
  • Demonstrated customer service and interpersonal communication skills
  • Ability to keep calm and effectively communicate during high-pressure and transaction-heavy time periods
  • Strong attention to detail and healthy respect for cleanliness and sanitation
  • Open to constructive criticism and constantly striving to improve
  • Ability and willingness to perform light housekeeping duties and additional side work
Time & Physical Demands

Availability to work a minimum of 4 shifts per week hours)

Availability and willingness to work early mornings and/or on weekends

Ability to stand for an extended period of time and move about the caf

Ability to lift up to 40 lbs

Use of hands -- ability operate POS terminal and caf machinery

Talk/hear -- frequently communicate with customers & staff