Training Manager

Executive Summary: Seeking a Training Program Lead who will be responsible for overseeing the tasks of a team of Trainers and leading all aspects of the end-to-end training program including needs assessment, instructional design and development, scheduling and logistics, training delivery and training evaluation.

The goal of the training effort is to prepare users of the new Financials solution in 150 departments to use the new solution and understand any business process change that its successful adoption will entail.

The Training Lead will report to the Change Management Lead and will work closely with the Financial Functional Lead and system implementation (SI) and product vendors to develop and implement the training program. The Training Lead will participate in aspects of the functional design, instructional design, configuration, and testing phases of the program to develop an in-depth understanding of both the software and related business processes.

Responsibilities include, but are not limited to:

• The Training Lead will oversee the tasks of the Training Team to:
  • Develop the training strategy and plan in conjunction with the SI and product vendors.
  • Work with the SI and product vendors to update standard training materials with Org-specific detail on changes to current business practices.
  • Recommend training methodologies such as classroom, hands on lab, webinar, video and train the trainer approaches.
  • Work with agencies to identify staff to be trained, training sites, equipment for trainees needing adaptive measures.
  • Partner with Statewide Learning team to post courses, enable user enrollment and record attendance in the established learning management system.
  • Supply attendance data to the readiness and security teams prior to roll out of the new solution to ensure user readiness for go live.
  • Conduct post training assessments by users as to the effectiveness of training measures.
• Work with the SI and product vendors who will provide standard training materials and will participate in the development of certain deliverables such as the training strategy and training plan. The Training Lead will review vendor deliverables, provide feedback, and recommend corrections or updates to training materials as needed.
• Develop updates to standard training materials to incorporate Commonwealth identity and branding. Develop new and/or update existing job aids as needed and organize and provide training to end-users.
• Work with the Change Management, Financials Lead and the system integrator to:
  • Develop the Org's Program Training Plan.
  • Provide high-quality and creative learning design consultation by utilizing multiple learning methods and innovative approaches.
  • Identify suitable learning delivery methods based on development needs, learning audience and organization culture.
  • Conduct needs assessments, develop learning strategies, and manage the design, development, and review of course materials, job aids, resource documentation and performance support tools.
  • Coordinate an agency Train-the-Trainer program to be delivered by the SI vendor, and provide coaching, guidance, and feedback to Trainers throughout the program.
  • Directly manage all aspects of the Training Plan implementation including but not limited to facilities coordination, trainer management, and equipment logistics.
  • Collaborate with agencies, the SI and product vendors, the program team and functional subject matter experts (SME's) to execute the Training Plan.
  • Work with QA and Test Lead to ensure accessibility of all training materials.
  • Participate in system test activities to ensure critical learning objectives are covered and training content is accurate and complete.
  • Develop the measurement strategy for gauging learners and business impact of learning interventions.
  • Work with agencies to provide post-implementation support, identify issues, and mitigate risks

Position Requirements:

• A Bachelor's degree (Master's preferred) in Adult Education, Educational Technology, Instructional Design or Performance Improvement.
• At least 5 - 7 years of experience in the planning, analysis, design, development, implementation, and evaluation of training programs is required.
• Extensive experience in designing and delivering training programs in large-scale organizations similar in size and complexity to the client.
• Comprehensive understanding of adult learning principles, performance improvement interventions, and instructional design.
• Well-developed consultative skills - ability to lead and collaborate with clients/stakeholders on the assessment, design, development and delivery of innovative and effective learning and performance solutions that align with the strategic business needs of the organization.
• Exceptional oral, written, and interpersonal communication skills.
• Strategic thinker with ability to quickly assess and summarize information and effectively identify issues or risks and potential resolutions.
• Excellent trainer, skilled facilitator, positive coach and change agent.
• Ability to conduct needs assessments and evaluation training effectiveness through various methods, such as surveys, interviews, or performance metrics analysis.
• Experienced manager with the ability to supervise, direct, coach and motivate others and provide timely and effective feedback to achieve and sustain desired levels of performance.
• Strong team player and skilled collaborator capable of working effectively with and through others.
• Demonstrated experience in using Office 365 including Word, Excel, Power Point, Visio, and Outlook, and SharePoint.
• Experience with learning management systems (LMS) or other training delivery platforms.
• Comprehensive understanding in the use of virtual meeting tools including MS Teams and Zoom and advanced collaboration features such as use of recording, live transcription, breakout rooms, and polls.
• Familiarity with project management methodologies, particularly in the context of training program development and implementation.
• Travel to different state agencies, within the MA, may be required.

Preferred Qualifications:

• Demonstrated experience with multimedia and instructional design tools such as Captivate, Camtasia, and Snagit.
• Experience with project-related tools such as Test Director, JIRA, and Confluence
• Training leadership experience in large organizations with the following Financials characteristics:
  • Sophisticated Chart of Accounts to support budget controls and reporting across multiple units or organizations
  • GAAP reporting
  • Federal Grants Management
  • Project Management
  • Asset and Inventory Tracking and Management
  • Procurement and Contracting
  • Billing and Accounts Receivable
  • Data Reporting and Analytics.

Hybrid Work Set-Up:

• The client operates under a hybrid work model; under this policy, employees are required to work a minimum of four business days per month on-site at Boston office and may work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the requirements of the telework policy. The Program team is in the office on the second and fourth Tuesday every month; the two additional office days are flexible and determined by the employee and their manager. Under this policy, all employees must be able to report to the Boston office with little or no notice, even including the same workday should an exigent circumstance arise. Therefore, reasonable proximity to the office is necessary

Position Details:

• 37.5 hours a week, 12 month contract (with high likelihood of extension)
• Due date for submissions on 04/21/2024