Program Training Lead

4 weeks ago

Boston, United States Acro Service Corp Full time

Job Title: Program Training Lead

Duration: 12 Months

Location: Boston, Massachusetts 02108 (Hybrid)


JOB DESCRIPTION:

The Training Lead role has two facets:

  • Work with the SI and product vendors who will provide standard training materials and will participate in the development of certain deliverables such as the training strategy and training plan. The Training Lead will review vendor deliverables, provide feedback, and recommend corrections or updates to training materials as needed.
  • Develop updates to standard training materials to incorporate identity and branding. Develop new and/or update existing job aids as needed and organize and provide training to end-users.

Working with the Change Management and Financials Lead and the system integrator, the Training Lead will:

  • Develop the Program Training Plan.
  • Provide high-quality and creative learning design consultation by utilizing multiple learning methods and innovative approaches.
  • Identify suitable learning delivery methods based on development needs, learning audience and organization culture.
  • Conduct needs assessments, develop learning strategies, and manage the design, development, and review of course materials, job aids, resource documentation and performance support tools.
  • Coordinate an agency Train-the-Trainer program to be delivered by the SI vendor, and provide coaching, guidance, and feedback to Trainers throughout the program.
  • Directly manage all aspects of the Training Plan implementation including but not limited to facilities coordination, trainer management, and equipment logistics.
  • Collaborate with agencies, the SI and product vendors, the program team and functional subject matter experts (SME’s) to execute the Training Plan.
  • Work with QA and Test Lead to ensure accessibility of all training materials.
  • Participate in system test activities to ensure critical learning objectives are covered and training content is accurate and complete.
  • Develop the measurement strategy for gauging learner and business impact of learning interventions.
  • Work with agencies to provide post-implementation support, identify issues, and mitigate risks.

Required Skills

  • Extensive experience in designing and delivering training programs in large-scale organizations similar in size and complexity.
  • Comprehensive understanding of adult learning principles, performance improvement interventions, and instructional design.
  • Well-developed consultative skills — ability to lead and collaborate with clients/stakeholders on the assessment, design, development and delivery of innovative and effective learning and performance solutions that align with the strategic business needs of the organization.
  • Exceptional oral, written, and interpersonal communication skills.
  • Strategic thinker with ability to quickly assess and summarize information and effectively identify issues or risks and potential resolutions.
  • Excellent trainer, skilled facilitator, positive coach and change agent.
  • Ability to conduct needs assessments and evaluation training effectiveness through various methods, such as surveys, interviews, or performance metrics analysis.
  • Experienced manager with the ability to supervise, direct, coach and motivate others and provide timely and effective feedback to achieve and sustain desired levels of performance.
  • Strong team player and skilled collaborator capable of working effectively with and through others.
  • Demonstrated experience in using Office 365 including Word, Excel, Power Point, Visio, and Outlook, and SharePoint.
  • Experience with learning management systems (LMS) or other training delivery platforms.
  • Comprehensive understanding in the use of virtual meeting tools including MS Teams and Zoom and advanced collaboration features such as use of recording, live transcription, breakout rooms, and polls.
  • Familiarity with project management methodologies, particularly in the context of training program development and implementation.

Preferred Skills

  • Demonstrated experience with multimedia and instructional design tools such as Captivate, Camtasia, and Snagit.
  • Experience with project-related tools such as Test Director, JIRA, and Confluence
  • Training leadership experience in large organizations with the following Financials characteristics:
  • Sophisticated Chart of Accounts to support budget controls and reporting across multiple units or organizations
  • GAAP reporting
  • Federal Grants Management
  • Project Management
  • Asset and Inventory Tracking and Management
  • Procurement and Contracting
  • Billing and Accounts Receivable
  • Data Reporting and Analytics.

Minimum Entrance Requirements

  • A Bachelor’s degree (Master’s preferred) in Adult Education, Educational Technology, Instructional Design or Performance Improvement.
  • At least 5 - 7 years of experience in the planning, analysis, design, development, implementation, and evaluation of training programs is required.


The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

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