Customer Service Representative

3 weeks ago

Jessup, United States Class Produce Group LLC Full time

Job Title: Customer Care Associate

Job Summary: We are seeking a highly skilled Customer Care Associate to support our sales efforts by processing customer orders and providing exceptional customer service.

Key Responsibilities:

  • Provide outstanding customer service to every customer, every call
  • Answer incoming calls and emails in an efficient manner and address customer complaints, inquiries and concerns
  • Identify customer needs, upselling and refer any issues to management
  • Keying orders into the system, printing and editing orders
  • Enter data into computer system accurately and efficiently
  • Filing the day's paperwork numerically
  • Managing inventory and filing systems
  • Assist sales staff with their daily workload & cover for sales staff when they are out of the office or on sales calls
  • Run and update inventory and pricing reports
  • Interface with warehouse, operations, and sales personnel
  • Interface with product purchasing staff as needed to make sure we have availability
  • Assist other departments to ensure the smooth workflow throughout the company
  • Performs other duties as assigned

Requirements:

  • College education is preferred, but not required
  • Must display basic arithmetic skills and have 2 years Data Entry Experience
  • Administrative experience is required
  • Excellent communication and organization skills as well as having the ability to problem solve and building relationship with customers
  • Proficient in MS Office, specifically Outlook, Word, and Excel
  • Must possess excellent customer relations skills and be detail oriented
  • Able to deal with constant change
  • Accuracy with figures and the ability to work efficiently and independently
  • Able to learn new software packages – Prophet & Produce Pro

Working Conditions:

This position is located in an office environment with moderate to low noise levels and is typically sedentary. Daily use of a computer and phone system is necessary as well as heavy interaction with customers, colleagues, management, and sales personnel.

We Offer:

  • Medical, Vision, Dental insurance and many more voluntary coverage options
  • Company paid Disability, Life and Identity Theft insurance
  • FMLA, 401K, Matching and Profit Sharing (when eligible), FSA and HSA options
  • Paid Vacation, Sick Leave and Holidays

EOE/Vet/Disabled

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