Customer Service Representative

2 hours ago


Jessup, United States Class Produce Group LLC Full time
Job Summary

We are seeking a highly skilled Customer Care Associate to support our Sales efforts by processing customer orders and driving Sales through customer interactions.

Key Responsibilities:

  • Provide exceptional customer service to every customer, every call
  • Process customer orders and maintain accurate records
  • Assist Sales staff with daily workload and cover for Sales staff when they are out of the office or on Sales calls
  • Run and update inventory and pricing reports
  • Interface with Warehouse, Operations, and Sales personnel
  • Interface with Product Purchasing staff
  • Assist in tracking the profitability of accounts
  • Provide input for customer presentations
  • Take customer orders and upsell

Requirements:

  • College education preferred, but not required
  • 2 years Data Entry experience required
  • Administrative experience required
  • Excellent communication and organization skills
  • Type at least 45 wpm
  • Proficient in MS Office, specifically Outlook, Word, and Excel
  • Excellent customer relations skills
  • Data Entry, word processing experience, and billing experience
  • Excellent written and verbal communication skills
  • Attention to detail and ability to work efficiently and independently
  • Excellent telephone skills and personality

Working Conditions:

This position is located in an office environment with moderate to low noise levels and is typically sedentary. Daily use of a computer and phone system is necessary as well as heavy interaction with customers, colleagues, management, and Sales personnel.

We offer a competitive benefits package including:

  • Medical, Vision, Dental insurance and many more voluntary coverage options
  • Company paid Disability, Life and Identity Theft insurance
  • FMLA, 401K, Matching and Profit Sharing (when eligible), FSA and HSA options
  • Paid Vacation, Sick Leave and Holidays

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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