Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Care Associate to join our team at Class Produce Group LLC. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing customer orders, and driving sales through effective communication with customers.
Key Responsibilities- Provide top-notch customer service to every customer, every call
- Key in orders into the system, print, and edit orders as needed
- Assist sales staff with their daily workload and cover for sales staff when they are out of the office or on sales calls
- Run and update inventory and pricing reports to ensure accuracy
- Interface with warehouse, operations, and sales personnel to ensure seamless communication
- Collaborate with product purchasing staff to meet customer needs
- Assist in tracking the profitability of accounts to inform sales strategies
- Contribute to customer presentations to showcase products and services
- Take customer orders and upsell products to increase sales
To be successful in this role, you will need:
- A college education or equivalent experience
- 2 years of data entry experience and basic arithmetic skills
- Administrative experience and excellent communication and organization skills
- Proficiency in MS Office, specifically Outlook, Word, and Excel
- Excellent customer relations skills and attention to detail
- Ability to work efficiently and independently in a fast-paced environment
This role is located in an office environment with moderate to low noise levels. You will be required to use a computer and phone system daily, as well as interact heavily with customers, colleagues, management, and sales personnel.
BenefitsWe offer a competitive benefits package, including:
- Medical, Vision, Dental insurance and voluntary coverage options
- Company-paid Disability, Life, and Identity Theft insurance
- FMLA, 401K, Matching, and Profit Sharing (when eligible), FSA, and HSA options
- Paid Vacation, Sick Leave, and Holidays
We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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